Enrollment Analyst
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Reports to: Enrollment Solutions Manager
Location: Corporate Office (Houston, TX)
Position Summary
An Enrollment Analyst at First Financial Group of America, will specialize in data management and system design for voluntary and core benefits platforms. You will help bridge the gap between data and customer care by ensuring our clients' digital enrollment screens, forms, and rate tables run flawlessly. Always open to discussing benefit technology, data solutions, or process automation
Job Tasks
- Coordinated daily with multiple departments to resolve complex client issues and manage system setups.
- Analyze complex data files using Excel to find discrepancies and ensure accurate insurance premium rates.
- Utilize third-party platforms (Selerix, BenefitsSolver) alongside internal enrollment software to build accurate open enrollment environments.
- Construct comprehensive data reports to streamline and maintain accurate client personnel records.
- Collaborate with insurance carriers to build and configure benefit products on enrollment platforms, ensuring compliance with regulatory and client-specific requirements.
- Maintains daily oversight of open assignments, aligns focus with changing deadlines, and engage leadership when support is required.
- 3-4 years of experience with core and voluntary benefits and HIPAA compliance.
- 1 year experience working with HRIS back office configuration.
- Strong customer service skills and a proven track record of handling sensitive client information.
- Must have proven oral and written communication skills through work.
- Must have strong knowledge and work experience using Excel, Word & Outlook.
- High school diploma required or equivalency required (GED).
- Bachelor's degree or equivalent work experience preferred; high school diploma or GED required
- Strong understanding of benefit terminology is highly preferred.
- Ability to manage a high volume of concurrent tasks while maintaining organizational standards.
- Proficient in Excel, including VLOOKUP to reconcile large amounts of data
- Strong customer service skills and a proven track record of handling sensitive client information.
- Demonstrates strong verbal and written communication through daily collaboration with diverse teams and detailed project reports
- Organize and prioritize
- Demonstrate technical proficiency
- Communicate clearly
- Execute tasks with a strong sense of urgency
- Maintain keen attention to detail
- Collaborate effectively
Must be able to obtain and maintain security clearances.
Equal Opportunity Employer
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