Observability SRE

2 weeks ago

Philadelphia, PA, United States Nomura International Full-time

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Job Title: Observability SRE (Site Reliability Engineer)

Department: Technology

Location: Philadelphia

Corporate Title: Associate

The pay range for this position at commencement of employment is expected to be between $115,000 - $135,000 per year* (see below footnote for additional compensation and benefits information).

Company overview

Nomura is a financial services group with an integrated global network. By connecting markets East & West, we service the needs of individuals, institutions, corporates and governments through our four business divisions: Wealth Management, Investment Management, Wholesale (Global Markets and Investment Banking) and Banking.

Driven by the insights of some 28,000 people worldwide, we put our clients at the center of everything we do, delivering unparalleled access to, from and within Asia. For further information about Nomura, visit www.nomura.com

Aon's Benefit Index®, Nomura's benefits rank #1 amongst our competitors

Department Overview:

The Information Technology department at Nomura is at the forefront of innovation, driving technology solutions that empower our business and enhance client experiences. We leverage cutting-edge technologies to develop and maintain robust systems and infrastructure, ensuring the security, reliability, and efficiency of our operations. Join our team and be part of a dynamic and collaborative environment that embraces technological advancements to deliver value and drive our digital transformation journey.

Key Responsibilities:

SRE within the Group Platform Services & Engineering division which provides the Nomura group common services to Development, Infrastructure and Production Services. This is an SRE/support position responsible for administering and supporting Production environment as well as engineering reliability into the products / services we support i.e. monitoring & observability platform. The successful candidate will have a vital role in shaping future monitoring strategy and direction within the Nomura Group.

A fantastic opportunity for somebody with 3+ years IT experience to work with state-of-the-art technologies to deliver industry leading solutions in the Telemetry, Observability and Monitoring space. The successful candidate would join a team of enthusiastic, creative and forward-thinking SRE in the US who are working in tandem with the engineers to radically transform how the Nomura Group manages the operation of its estate. The position is within a global team consisting of 20 team members, across Engineering and SRE, bringing change across the organisation. The candidate will work closely with their peers in other regions as well as other teams to facilitate the strategic objectives of the team. The challenges we strive to solve include availability, scalability and performance related to delivering a platform used by the entire Nomura Group.

The observability platform consists of a combination of platforms and frameworks from in-house, vendors, and open source. These include:

Grafana LGTM stack (open source)
RightITNow, EverBridge, Sentinel (3rd Party tools)
AMBER, Bing, MCM, CMS (homegrown)

Cross functional engagement to champion and provide necessary support for the adoption of TOM platform across the Nomura group of companies.
Gain understanding of the various tools and frameworks that together provide observability and notification service to the organization and assist development and production support teams with queries / issues related to their usage of our platform.
Act as custodian of production environment and engage within the team and outside, if need be, towards building and maintaining robust, scalable, highly available production systems in accordance with our service level objectives
Preventing production incidents but when they do occur, performing effective incident and problem management and RCA to minimize downtime as well as possibility of recurrence.
Pushing out changes and releases to production environment reliably via effective change and release management
Quick and effective response to alerts before they become incidents, with an approach to prevent them from occurring ever again
Effectively triaging alerts, requests, emails such that things that needs attention get addressed first and in a timely manner in the order of their priority, the drivers for which should be production stability and user satisfaction
Continuous and effective engagement with users, with the required empathy, providing the right guidance so as to provide a good customer experience
Collaborate in a global agile team environment using established suppo

Observability SRE

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