Customer Service Rep
18 hours ago
Phoenix, AZ, United States
TEEMA
Full-time
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Job Title: Customer Service Rep ( Phoenix) Job ID: 89391 Location: Phoenix, Arizona - Hybrid What you will be doing:
- Responsible for providing customer service with filing assistance, education, refund issues/disputes, billingissues/disputes, and tax policies and procedures; complete research and necessary adjustments to resolve taxpayer account issues in all four tax types.
- Customers are assisted through Live Chat, Walk-in office, Correspondence, calls and various email boxes.
- The ideal candidate must have a strong customer service background.
- Required Skills: basic office and computer skills, past customer service experience or working with taxes
- This position is hybrid. The successful candidate will work 40 hours a week, M-F, 8-5pm.
- Hybrid Schedule - 3 days in office, 2 days remote depending on the job/project needs.