NICE CXone Voice Builder
Save this job and keep your search organized
Create a free account to save jobs, create alerts and return to this listing from your dashboard.
By continuing, you agree to our Terms & Privacy Policy.
We are seeking a NICE CXone Voice Builder with hands-on experience designing and configuring voice solutions, IVRs, call flows, and routing within the NICE CXone (CX1) platform. The role will translate business requirements into effective voice solutions and collaborate with stakeholders to deliver seamless customer experiences.
Required Technical/Functional Skills
- Hands-on experience building voice solutions using NICE CXone (CX1).
- Strong experience configuring IVRs, call flows, routing, prompts, and voice functionality.
- Ability to translate business and operational requirements into functional voice configurations.
- Experience supporting integrations and system dependencies impacting voice workflows.
- Strong troubleshooting, analytical, and problem-solving skills.
- Good communication and stakeholder collaboration skills.
Roles & Responsibilities
- Design, build, configure, and maintain NICE CXone voice solutions.
- Develop and configure IVRs, call flows, routing logic, prompts, and related voice components.
- Translate business requirements into scalable and functional voice solutions.
- Support integrations and dependencies affecting voice workflows.
- Test and troubleshoot voice functionality to ensure expected performance.
- Collaborate with business, technical, and project stakeholders to ensure voice experiences meet requirements.
- Support continuous improvement of voice solutions and customer experiences.
-
Madison, WI, United States Carex Consulting Group Full-timeCarex is partnering with a Healthcare Consulting firm partner to hire a Senior Solution Architect, Omnichannel Customer Engagement to design and guide scalable, compliant customer communication solutions across email, MyChart, SMS/text, direct mail, and IVR/voice channels. This is a remote,part-time engagement of approximately 20
-
Madison, WI, Dane County, WI; Wisconsin, United States Carex Consulting Group Part-timeCarex is partnering with a Healthcare Consulting firm partner to hire a Senior Solution Architect, Omnichannel Customer Engagement to design and guide scalable, compliant customer communication solutions across email, MyChart, SMS/text, direct mail, and IVR/voice channels. This is a remote, part-time engagement of approximately
-
Remote CX Transformation Consultant
4 weeks ago
Madison, WI, Dane County, WI; Wisconsin, United States Allshore Talent Full-timeJob description About Condado Condado is a fast-growing Contact Center as a Service (CCaaS) system integrator and customer experience consulting firm. We specialize in helping enterprises select, implement, integrate, and support cloud-based contact center solutions. Our mission
-
NICE CXone Voice Builder
2 weeks ago
Madison, Wisconsin, United States Kforce Full-timeKforce has a client in Fitchburg, WI that is looking for a NICE CXone Voice Builder to provide hands-on support for a client project. This is a part-time consulting engagement of approximately 10 hours per week and is ideal for someone who has direct experience building and configuring voice solutions within the NICE CXone platform. Responsibilities include...
-
Strategic Account Lead
3 weeks ago
Madison, Mississippi, United States Pulley Remote Full-time $120,000 - $140,000 ContractAbout Pulley Pulley helps the country’s top architects, builders, and retailers speed up every project in their portfolio. With AI-powered permitting intelligence and expert guidance, we eliminate costly delays and bring predictability across the full lifecycle of commercial projects. Today, permitting is the slowest, most uncertain part of building,...
-
Strategic Account Lead
3 weeks ago
Madison, Mississippi, United States Pulley Remote Full-time $120,000 - $140,000 ContractAbout Pulley Pulley helps the country’s top architects, builders, and retailers speed up every project in their portfolio. With AI-powered permitting intelligence and expert guidance, we eliminate costly delays and bring predictability across the full lifecycle of commercial projects. Today, permitting is the slowest, most uncertain part of building,...
-
Strategic Account Lead
3 weeks ago
Madison, Mississippi, United States Pulley Remote Full-time $120,000 - $140,000 ContractAbout Pulley Pulley helps the country’s top architects, builders, and retailers speed up every project in their portfolio. With AI-powered permitting intelligence and expert guidance, we eliminate costly delays and bring predictability across the full lifecycle of commercial projects. Today, permitting is the slowest, most uncertain part of building,...
-
Strategic Account Lead
3 weeks ago
Madison, Mississippi, United States Pulley Remote Full-time $120,000 - $140,000 ContractAbout Pulley Pulley helps the country’s top architects, builders, and retailers speed up every project in their portfolio. With AI-powered permitting intelligence and expert guidance, we eliminate costly delays and bring predictability across the full lifecycle of commercial projects. Today, permitting is the slowest, most uncertain part of building,...
-
Strategic Account Lead
3 weeks ago
Madison, Mississippi, United States Pulley Remote Full-time $120,000 - $140,000 ContractAbout Pulley Pulley helps the country’s top architects, builders, and retailers speed up every project in their portfolio. With AI-powered permitting intelligence and expert guidance, we eliminate costly delays and bring predictability across the full lifecycle of commercial projects. Today, permitting is the slowest, most uncertain part of building,...
-
Strategic Account Lead
3 weeks ago
Madison, Mississippi, United States Pulley Remote Full-time $120,000 - $140,000 ContractAbout Pulley Pulley helps the country’s top architects, builders, and retailers speed up every project in their portfolio. With AI-powered permitting intelligence and expert guidance, we eliminate costly delays and bring predictability across the full lifecycle of commercial projects. Today, permitting is the slowest, most uncertain part of building,...
