Product Reliability Engineer

Product Reliability EngineerPalantir builds the world's leading software for data-driven decisions and operations. By bringing the right data to the people who need it, our platforms empower our partners to develop lifesaving drugs, forecast supply chain disruptions, locate missing children, and more.
Product Reliability Engineers (PREs) are responsible for the health, performance, and stability of the services that power services at Palantir. PREs take ownership over the entire end-to-end cycle of service reliability, from responding to outages to improving codebases and building lasting solutions.
You will tackle critical issues for key customers, introduce observability into complex systems, address tech debt in essential codebases, and inform strategic investments in core products. We are looking for engineers who enjoy deep-dive troubleshooting, feel strong ownership over the problems they encounter, and recognize the urgency of customer-facing outages.
PREs spend the majority of their time on forward-looking product work, including but not limited to, infrastructure migrations, product contributions to improve stability and observability, and codebase enhancements that increase resilience. During periodic on-call shifts, we respond to automated alerts, investigate issues reported by customers, and share technical expertise with adjacent product teams.
Whatever the technical issue or question about your service is, you'll play a central and critical role in resolving it, seeking not just a one-time fix, but a permanent solution. We provide new team members with an experienced mentor and a clear onboarding framework to set them up for success in the role.
Core ResponsibilitiesContinuously invest in documentation, metrics, monitors and other troubleshooting toolsParticipate in on-call rotations during business hours and occasional weekends. This is a challenging yet rewarding opportunity to help remediate the most pressing issues across the Palantir fleet.
Diagnose, resolve, and prevent issues encountered in the field. Deliver end-to-end improvements to core products based on these issues you encounter in the field.
Improve observability by refactoring codepaths and introducing telemetryIdentify and implement data-driven opportunities for improved service resilienceDevelop strategic opinions on stability investments and inform the vision for long-term product stabilityWhat We ValueComfortable with and curious about large scale production systems and technologies. For example, load balancing, monitoring, distributed systems, and configuration management.
Confidence in troubleshooting complex issues independently using observability tools and stack tracesFamiliarity with monitoring tools such as Prometheus and health checksExperience coding with Java, Go and/or web technologies (e.g. HTML, CSS, JavaScript, Python/Ruby, Django/Flask/Ruby on Rails, etc.) is a plusTrack record of identifying bugs in codebases and contributing fixes leading to long term service stabilityDemonstrated ability making data-driven decisions and engaging with stakeholders on strategyWhat We RequireEngineering background in Computer Science, Mathematics, Software Engineering, Physics or similar fieldAbility to work with a high degree of ownership and a strong sense of urgency in a dynamic environmentExperience producing code in backend languages such as Java, as part of a past role or personal projectsFamiliarity with storage and data processing systems and cloud infrastructureStrong written and verbal communication and ability to iterate quickly with teammates and incorporate feedbackEligibility and willingness to obtain a US Security clearanceSalaryThe estimated salary range for this position is estimated to be $96,000
- $140,000/year. Total compensation for this position may also include Restricted Stock units, sign-on bonus and other potential future incentives. Further note that total compensation for this position will be determined by each individual's relevant qualifications, work experience, skills, and other factors. This estimate excludes the value of any potential sign-on bonus; the value of any benefits offered; and the potential future value of any long-term incentives.
Our benefits aim to promote health and wellbeing across all areas of Palantirians' lives. We work to continuously improve our offerings and listen to our community as we design and update them. The list below details our available benefits and some of the perks that can be enjoyed as an employee of Palantir Technologies.
Life at PalantirWe want every Palantirian to achieve their best outcomes, that's why we celebrate individuals' strengths, skills, and interests, from your first interview to your longterm growth, rather than rely on traditional career ladders. Paying attention to the needs of our community enables us to optimize our opportunities to grow and helps ensure many pathways to success at Palantir. Promoting health and well-being across all areas of P