Assistant General Manager

New York, NY, United States

Job Description

Now hiring for a new Tao Group Hospitality concept coming to a five-star hotel on Park Avenue in Manhattan’s NoMad district, early 2027.

The Assistant General Manager assists the General Manager in leading the daily activities of the front-of-house operations and employees in accordance with department policies and procedures, and the management of all front-of-house operations. Interacts with the dining room guests, fellow employees, and supervisors in a polite and courteous manner to ensure gracious hospitality.

ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO:

Maintain professional appearance standards as directed in the Tao Group Hospitality Employee Handbook

Anticipate and accommodate the needs of the guests

Ensures the general cleanliness of the front-of-house and the entire venue

Assists in the decision-making process for interviewing, hiring, and training new applicants

Responsible for the scheduling, growth opportunities, and employee development of all front-of-house employees

Works with GM to create job performance reviews

Responsible for front-of-house operations to ensure quality, safety, beverage recipe accuracy, efficiency, and profitably

Possesses in-depth knowledge of operational systems, including payroll

Regulates all executive-level POS functions

Participates in reviewing the venue’s monthly Profit & Loss statement

Ensures Department of Health and company sanitation standards

Ensures that the venue is compliant with all federal, state, and local laws and regulations; and company policies

Coaches and develops front-of-house employees by setting clear guidelines and expectations

Ensures that all mechanical systems are in good working order and compliant with all federal, state, and local ordinances.

Ensures all employees are compliant with all front-of-house standards and procedures

Possesses in-depth knowledge of all food and beverage menus and the venue

Ensures that all guest and employee concerns are resolved

Ensures the reconciliation of all end-of-shift financials

Practical knowledge in the job duties of all supervised employees

Communicates clearly and concisely with heart-of-house employees during service

Ensures the completion of all opening and closing procedures as prescribed by the company

Attends and leads daily pre-service meetings

Demonstrates knowledge of Tao Group Hospitality, its partners, and supporting hotel environments

Assists in overseeing the replacement or repair of all breakage, or damage of equipment or furniture

Attends and participates in any training sessions, departmental meetings, or daily pre-service meetings

Learn by listening, observing other team members, and sharing knowledge while leading by example

Portrays a positive and professional attitude

Works as part of a team and provides help and support to all fellow team members

Assist and/ or complete additional tasks as assigned

TRAINING REQUIREMENTS:

Tao Group Hospitality Assistant General Manager Training Program, PCI/DSS, Alcohol Awareness, Food Handling and Gaming Registration (where applicable).

PCI/DSS Training

EDUCATION/WORKING KNOWLEDGE:

Minimum 5 years of previous hospitality experience as an Assistant General Manager, Restaurant Manager or senior manager within a high-volume setting is essential.

Two-year associate degree (60 credit hours) in Hospitality, Business, etc. or equivalent work experience preferred.

Strong guest service foundation, ability to coach and build a team, problem solves, and leadership skills required.

Demonstrated financial acumen with P&L statements, and labor models is desirable.

Must be organized, self-motivated, and proactive with strong attention to detail.

Proficient with computers (Microsoft Products), POS, and technology.

SKILLS / PHYSICAL DEMANDS / WORK ENVIRONMENT / SCHEDULE

The work environment characteristics and/or physical demands described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions

Must have strong problem-solving skills

Excellent written and verbal communication skills required

Ability to work under pressure and meet deadlines

Must have good positive energy throughout the day

Must be able to read the computer monitors and print legibly

Must be able to sit and/or stand for extended periods of time

Must be able to move quickly through work and set the pace in the office

Must be able to push and lift up to 75 lbs.

Smal