Partner Success Manager Growth

Location: Remote — United States or Canada

Preferred time zones: Eastern or Central

US: Full-time employment with health, dental, and vision coverage, 401(k), flexible PTO, and flexible hours

Canada: Full-time contractor engagement

Compensation: 115,000–125,000 USD annually

Travel: Approximately 5–10%

Our client is a global, tech-enabled growth company that helps businesses solve complex digital marketing challenges and connect marketing performance with measurable business outcomes.

We are looking for a proactive Partner Success Manager who knows how to own the customer journey, understand what clients really need, and move quickly to resolve problems. The strongest candidates will come from a MarTech, AdTech, marketing analytics, or related SaaS environment and will also understand the language of growth and performance marketing.

You will serve as the primary strategic contact for a focused portfolio of approximately 2–6 high-touch partners. This is not a sales role, a high-volume Customer Success position, or a campaign-execution role. You will own the post-sale partner relationship, establish goals and priorities, identify risks and opportunities, and coordinate internal teams to keep work moving and deliver meaningful results.

What You’ll Do

• Own the post-sale partner journey for approximately 2–6 high-touch accounts.
• Become a trusted strategic partner to Marketing and Growth Leads, founders, and other senior stakeholders.
• Listen carefully to partners, understand their business model and challenges, and turn their needs into clear goals, priorities, and action plans.
• Establish success goals, milestones, and ways to measure progress for each partnership.
• Lead strategic and performance conversations using marketing, customer, and business data.
• Identify problems, risks, and blockers early and take ownership of driving them toward resolution.
• Translate partner priorities into clear direction for paid media, creative, CRM/email, analytics, campaign management, and production teams.
• Coordinate cross-functional delivery without relying on formal authority.
• Keep partners and internal teams aligned through clear communication, follow-up, and accountability.
• Help partners use a proprietary growth intelligence platform that connects marketing performance with financial goals.
• Identify opportunities to improve adoption, partner outcomes, retention, and long-term value.
• Work effectively in a fast-moving environment where priorities may change and not every problem has an established playbook.

What We’re Looking For

• Approximately 5–8 years of relevant professional experience.
• Strong experience in Customer Success, Client Success, Account Management, Partner Success, or strategic client services.
• Experience working in a MarTech, AdTech, marketing analytics, marketing automation, attribution, CRM, lifecycle marketing, paid media technology, or related SaaS company.
• Proven ownership of important post-sale customer or partner relationships.
• Experience guiding customers through a journey rather than responding only to requests or providing status updates.
• A proactive, resourceful approach to solving problems and keeping initiatives moving.
• Experience defining customer goals, managing expectations, identifying risks, and coordinating resolutions across multiple teams.
• Confidence leading strategic conversations with marketing leaders, founders, and executives.
• A strong working understanding of digital and performance marketing, including acquisition channels, funnels, paid media, CRM/email, and analytics.
• Ability to discuss CAC, ROAS, LTV, conversion, retention, attribution, and marketing efficiency and connect these metrics to business goals.
• Experience translating customer needs into clear priorities for cross-functional teams.
• Exposure to marketing budgets of $100,000+ per month.
• Strong communication, listening, analytical, organizational, and stakeholder-management skills.
• Comfort working with urgency, ambiguity, and a high degree of personal ownership.

What This Role Is Not

• It is not a prospecting or new-business sales role.
• There is no sales quota.
• It is not a high-volume Customer Success role focused on managing a large number of transactional customers.
• It is not a reactive account coordination role centered on meetings, status updates, and recaps.
• It is not a hands-on media buying position.

You do not need to launch or optimize campaigns yourself. However, you must understand how performance marketing works, fee