Technical Operations Supervisor

Technical Operations Supervisor in  GAC SavannahUnique

Skills:
At Gulfstream, our people are at the heart of everything we do. We believe in inspiring and empowering every individual to reach their fullest potential. From workforce development and meaningful connections to a culture of trust, respect, and integrity, we invest in our employees so they can do their best work and achieve success together. Creating and delivering the world’s finest aviation experience starts with our people and when our people thrive, so does our mission. This leadership position is responsible for providing strategic direction, operational oversight, and technical leadership for the Tech Ops Large Cabin Mechanical Team. The successful candidate will lead a team of highly skilled technicians and subject matter experts responsible for the maintenance, troubleshooting, repair, and continued airworthiness of large-cabin aircraft mechanical and electromechanical systems. Areas of responsibility include, but are not limited to, landing gear, flight controls, hydraulic systems, braking systems, powerplant systems, and water/waste systems.
This role drives technical excellence, safety, compliance, and operational effectiveness while ensuring alignment with company objectives and customer expectations. The leader will be responsible for developing team capability, fostering a culture of accountability and continuous improvement, and serving as a key liaison among Engineering, Operations, Quality, and Customer Support organizations. The position requires the ability to assess complex technical challenges, guide root-cause investigations, facilitate timely corrective actions, and make sound operational decisions in a dynamic environment.
Preferred QualificationsDemonstrated leadership experience managing teams in aircraft maintenance, technical operations, or related aerospace environments.
Extensive knowledge of large-cabin aircraft mechanical and electromechanical systems.
Proven ability to lead complex troubleshooting efforts and root-cause investigations while driving effective resolution strategies.
Strong understanding of regulatory, safety, and quality requirements applicable to aircraft maintenance operations.
Experience developing, mentoring, and empowering technical personnel to achieve operational and professional growth objectives.
Ability to interpret and communicate technical information from maintenance manuals, engineering documentation, and operational directives.
Exceptional communication, collaboration, and stakeholder management skills.
Experience supporting aircraft maintenance within production, service center, or operational environments, with a focus on operational performance, customer satisfaction, and continuous improvement.
Key Leadership CompetenciesStrategic LeadershipTeam Development and CoachingOperational ExcellenceDecision Making Under PressureCross-Functional CollaborationContinuous Improvement MindsetCustomer-Focused LeadershipSafety and Compliance AdvocacyEducation and Experience RequirementsBachelor's Degree in aviation maintenance, engineering technology, related curriculum required or an equivalent combination of education and experience sufficient to successfully perform the essential functions of the job. 9 years aircraft related maintenance and operations experience to include supervisory/leadership experience. An A&P license, EASA B1/B2 or FlightSafety Master Technician certification and four (4) additional years of related aircraft experience may offset the degree. Position Purpose:Primary point of contact for internal and external customers and represents the Gulfstream Product Support network for both technical and non-technical situations. Manage and responsible for all aspects of the Technical Operations Group supervised. Under minimal direction, assists and supervises systems specialists who provide advice and guidance to the company and the customer on installation, service, repair, replacement, modification and maintenance of in-service Gulfstream aircraft and related support equipment. Assists and supervises systems specialists with regards to customer interaction, troubleshooting, and solving the entire spectrum of aircraft systems, support equipment, and operational problems pertaining to our in-service product. Conceive, develop, test, and evaluate new ways to improve the technical support effort.

Job Description
Principle Duties and

Responsibilities:
Essential Functions: Actively manage group to CIO, Organizational, EIP, and Contact Center goals to achieve stated objectives. Through the use of Lean methodology, identify & implement improvements to internal processes that will improve group efficiency and increase effectiveness. Maintain efficient turn-over/work assignment for after-hours/weekend and day personnel. Support AOG Report, including composition/distribution on time. Manage employee development and training plans; communicate performance expectations; conduct performance appraisals