Specialist, Inside Sales

Inside Sales SpecialistThe Inside Sales Specialist works directly with the sales teams, mechanical suppliers, direct customers, and customer service personnel to perform sales support functions including product training, business development functions, and assisting in pre work to release orders for doors, fans, loading dock equipment, and/or other product lines. This role is responsible for handling incoming calls from outside product leads, mechanical suppliers, direct customers, and working with customer service on orders issues/questions. Supports the management and coordination in a large domestic area ensuring target sales achievement and total customer satisfaction.
Description of Essential Job Functions: Note: Essential job functions and duties/responsibilities vary by location.
Develop a complete understanding of assigned product applications including design, installation, and operation and interact with distributors, end users, and architects.
Provide sales support for all Regional Sales Managers and/or National Accounts Sales Managers in their specific territories.
Assist the Regional Sales Managers and/or National Accounts Sales Managers in aiding US distributors with marketing and submittal pieces and segment-specific penetration strategies.
Develop and maintain relationships with 4Front distributors. Plan and ensure optimum use of resources with distributors to attain assigned targets and objectives. Perform effective online training experiences to distributors.
Compile lists of prospective customers for use as sales leads based on information from existing customer end user lists, business directories, industry ads, trade shows, internet web sites, newspapers, and other sources.
Source new sales opportunities through inbound leads via the website, internet, and inbound phone calls. Provide initial follow-up on leads and document all aspects of the lead follow-up process in the Customer Relationship Management (CRM) system.
Perform outbound cold calls and emails to targeted customers.
Respond consistently and efficiently to applicable client calls and requests.
Actively increase sales through upselling and follow up on customer quotations.
Review and approve non-standard quotes or bids.
Contact customers and prospective customers to determine their needs and degree of interest and satisfaction with 4Front products.
Enter new customer data and other sales contact data for current and potential customers into the computer database.
Assist in covering day-to-day activities in any open territories as needed by management.
Perform post shipment/installation follow up with customers to ensure customer satisfaction on product jobs.
Provides liaison with production and engineering functions to ensure on-time delivery and resolution of any technical related problems.
Supervisory

Responsibilities:
This job has no supervisory responsibilities.
Qualification

Requirements:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and

Experience:
Bachelor's Degree in marketing, sales, business administration, or related discipline preferred.3-5 years of sales experience in manufacturing.3+ years of Inside Sales or Project Management experience preferred.
Proven success record in exceeding revenue & margin budget goals.
Computer SkillsAbility to use a personal computer utilizing spreadsheet and word processing software applications, databases, and automated systems to accomplish work.
Advanced/Intermediate skill level with Microsoft Office Suite; Word, Excel, Project, and PowerPoint preferred.
Skill in the use of Microsoft Dynamics CRM.
Company Core Competencies (Standard behavioral performance dimensions are listed below):Communications
- Flexibility
- Cost Consciousness
- Creativity and InnovationCustomer Focused
- Facilitating Change
- Fostering Teamwork
- Global MindsetProblem Solving
- Quality Orientation
- Safety Focus
- Valuing DiversityAccountability & Dependability
- Core Values and Guiding BehaviorsDemonstrating Believes and Principles
- Diagnostic Information GatheringIntegrity, Trust, & Respect
- Leveraging Customer NetworksSelf-Development & Continual Learning
- Technical & Professional Skill and ExpertiseOther Skills, Abilities, or Competencies:Ability to "solution sell".
Superior communication skills.
Working knowledge of competition.
Strong network of industry contacts.
Ability to maintain customer database.
Knowledge of territory/market awareness.
Ability to read job plans and specifications.
Skills in time management and organization.
Proven track record of achieving sales goals.
Ability to use the internet to research potential customers.
Knowledge of selling skills, practices, techniques, and tools.
Communicates with customer sensitivity and sense of u