Customer Support Manager

2 days ago

Phoenix, AZ, United States Caris MPI, Inc. Full-time

Caris MPI, Inc. seeks a Manager of Customer Support for the Caris Detect program to lead a growing, high-volume team serving patients, providers, and partners.

You will oversee daily operations, coaching, workflows, escalation handling, and KPI reporting across multiple channels to ensure timely, accurate, and compassionate service. This role partners with Clinical Care, Operations, Laboratory, Billing, and IT to scale processes, implement automation, and maintain a white-glove experience as