SAP ERCS Associate Director

Accenture is a leading solutions and services company that helps the world’s leading enterprises reinvent by building their digital core and unleashing the power of AI to create value at speed across the enterprise, bringing together the talent of our approximately786,000 people, our proprietary assets and platforms, and deep ecosystem relationships. Our strategy is to be the reinvention partner of choice for our clients and to be the most client-focused, AI-enabled,great placeto work in the world. Through our Reinvention Services we bring together our capabilities across strategy, consulting, technology, operations,Songand Industry X with our deep industryexpertiseto create and deliver solutions and services for our clients. Our purpose is todeliver onthe promise of technology and human ingenuity, and we measure our success by the 360 value we create for all our stakeholders. Visit us ataccenture.com.
Within Accenture's Utilities Practice,weuse our deep industryexpertisein digital customer engagement and operations, connected energy services and customer platforms to help retail energy and utility providers with cost effectiveness, revenue assurance/extension and customer satisfaction and loyalty.
We workwith C-suite executives, leaders and boards of the world’s leading organizations, helping them reinvent every part of their enterprise to drive greater growth, enhance competitiveness, implement operational improvements, reduce cost, deliver sustainable 360 stakeholder value, and set a new performance frontier for themselves and the industry in which they operate. Our deep industry and functionalexpertiseissupported by proprietary assets and solutions that help organizations transform faster and become more resilient. Underpinned by technology, data, analytics, AI, change management, talent and sustainability capabilities, our Strategy & Consulting services help architect and accelerate all aspects of an organization’s total enterprise reinventionBenefits of Working at Accenture:Impactful Projects with Leading Clients: Opportunity to partner with top-tier clients in the CNR Industry on transformative projects.
Collaborative Work Culture: Join a dynamic and collaborative environment that values professional growth and development.
Competitive Compensation and

Benefits:
Enjoy a rewarding compensation package, including extensive benefits.

Key Responsibilities
Lead large-scale, end-to-end transformation programsacross Energy Retail and Customer Operations, shaping strategy through execution with a focus on digital transformation, customer experience, and operational performance improvement across the meter-to-cash value chain.
Serve as a trusted advisor to C-suite and senior utility executives, influencing strategic direction, shaping enterprise priorities, and aligning transformation initiatives to business outcomes including growth, cost optimization, and customer satisfaction.
Define and drive market-leading offeringsin Energy Retail and Customer Transformation, bringing innovative perspectives on topics such as customer experience, affordability, digital channels, and data/AI-enabled operations.
Originate and lead complex sales pursuits, including shaping deal strategy, developing compelling value propositions, and closing high-impact opportunities that contribute meaningfully to practice growth.
Oversee multi-disciplinary delivery teams, ensuring high-quality outcomes while driving accountability across scope, timeline, and financial performance, and embedding best practices across engagements.
Act as a thought leader in the Utilities industry, contributing to external eminence, client workshops, and intellectual property development aligned toemergingtrends, regulatory dynamics, and technology innovation.
Build and scale high-performing teams, mentoring senior talent, fostering a strong leadership culture, and developing the next generation of practitioners within the Utilities practice.
Collaborate across Accenture’s ecosystem (Strategy, Industry X, Technology, Song)to bring integrated, cross-functional solutions to clients and maximize impact.
Travel may be required for this role. The amount of travel will vary from 25% to 100% depending on business need and client requirements.
Here'swhat you need: Atleast 12years of experiencein the Utilities sector, with deepexpertiseinEnergy Retail, Customer Operations, and Meter-to-Cash transformation.
Extensive experience leading large-scale transformation programs, including SAPCIS implementations and broader customer and billing modernization initiatives.
Proven ability tooperateas a senior client advisor, witha track recordof building and sustaining relationships with executive stakeholders and influencing strategic decisions.
Strong consulting and commercial acumen, including experience leading complex engagements, managing P&L, and delivering measurable business outcomes.
Deepexpertisein digital transformation and customer experience, including the application ofdata, ana