Remote Senior Manager, Mid-Market CS

6 days ago

Hartford, CT, United States Foley Full-time

Foley is seeking a Senior Manager, Mid-Market Customer Success to lead a growing team responsible for retention, expansion, and overall customer value. You will help shape proactive outreach and agentic workflows as the CS function scales, while aligning with cross-functional partners.

This role offers remote work with occasional visits to our CT offices and other US locations. The ideal candidate has a proven track record managing 6–10+ CS managers, driving NRR/GRR, and building