General Manager

THE SALVATION ARMY

NORTH & CENTRAL ILLINOIS DIVISION

Ray and Joan Kroc Corp Community Center

JOB DESCRIPTION

JOB TITLE: General Manager

PEOPLE MANAGER: Yes

FLSA STATUS: Exempt

PAY GRADE: 412

PAY RANGE: $116,208-$145,259

WHO WE ARE

At The Salvation Army, we are dedicated to Doing the Most Good. We are made up of thousands of officers, soldiers, staff, volunteers, donors, and partners working together to holistically meet the physical, emotional, and spiritual needs of our most vulnerable neighbors

KROC CENTER CHICAGO VISION: Kroc Center Chicago is a community center where families, individuals and relationships thrive in the name of Jesus.

JOB SUMMARY

The General Manager provides direction and support to the operations, facility, business and program facets of The Salvation Army Kroc Center. This individual is responsible for making sure that the Kroc Center is used to its full capacity, aligned with the mission of The Salvation Army and that it is financially sound. The General Manager is directly responsible for the day-to-day operation and management of the Kroc center under the direction of the Kroc Officers.

ESSENTIAL DUTIES AND RESPONSIBILITIES

As a key member of the operations and program team, ensure the goals of the facility are accomplished through high-quality programming, sound fiscal management, mission-driven success, and a fully operational facility. Responsibilities include:

1. Develop, implement, monitor, and evaluate annual operating budgets, ensuring goals and objectives are met.
2. Provide leadership in the development, implementation, and maintenance of fiscally sound programs that operate within budgetary requirements.
3. Provide oversight and direction to program directors, operational managers, and business managers regarding budgeting, purchasing, staffing, human resource requirements, and business development.
4. Ensure effective staff scheduling that provides appropriate service and coverage levels.
5. Develop and manage capital improvement plans and projects in conjunction with Kroc Officers, Divisional Headquarters, and Territorial Headquarters.
6. Ensure all purchasing, supply, and equipment requirements are met.
7. Implement and enforce facility safety, child safety, and maintenance policies and procedures.
8. Collaborate with Human Resources to develop, evaluate, and maintain staff policies, procedures, and the operations manual in accordance with Salvation Army directives and regulations.
9. Conduct regular reviews of Kroc Standards to maintain a Gold Level Kroc Center rating
10. Evaluate and direct venue/business to ensure compliance with Salvation Army policy and the RJKCCC mission while also optimizing financial and service performance.
    1. Establish methods for quality control that evaluate work performed by staff to ensure consistent high quality Guest service.
    2. Perform departmental evaluations in a timely manner.
    3. Develop and maintain new job descriptions for all reporting departments.
11. Provide leadership and oversight to the day-to-day operational activities throughout the RJKCCC campus.
    1. Work with the DHQ IT and the Marketing and Communication Director to ensure the correct operation of the low voltage operations of the Kroc Facility
    2. Work with the operational and management team to accomplish problem-solving necessary for daily operational success of the Kroc Center
    3. Work in cooperation with Human Resources to process all personnel hire, change, and termination cases.
    4. Work with staff on the overall marketing and promotion of the center.
    5. Work with staff on customer service and staff training.
    6. Work with staff on building maintenance/cleaning/safety and risk management.
12. In conjunction with the Senior Kroc Officer, ensure that the shared facility resources are allocated properly.
13. Meetings and Communication.
    1. Meet regularly with the Kroc Officers to coordinate operational issues.
    2. Under the direction of the Kroc Center Officers, meet with the Leadership team regularly in setting priorities and recommendations for the Kroc Center.
    3. Meet regularly with the RJKCCC Leadership Team and Kroc Officers to participate in setting priorities and recommendations for repairs, remodeling, and replacement of facilities and equipment.
    4. Attend all scheduled staff meetings and management team meetings
14. Review all contracts with vendors and professional service agreements, as well as contracts/agreements for long-term space ren