Patient Account Specialist Senior

7 days ago

Houston, TX, United States Veracity Full-time
Patient Account Specialist Senior

Contractor Onsite position Houston, TX, United States

Provides effective collection services, ensuring the successful recovery of accounts in accordance with client and state guidelines as well as TLRA's business objectives. Documents and updates patient account information in TLRA's collection software system timely and accurate to include appropriate account status. Handles inbound patient and/or carrier calls promptly and professionally, providing assistance and resolution to account inquiries, issues, and requests. Uses collection tools effectively to ensure quality recovery services and meet or exceed established goals and work standards. Performs research and analysis of account issues and strives to resolve problems timely and accurately. Ensure daily productivity standards are met. Promotes positive patient relations by communicating in a manner that demonstrates respect for the human dignity of patients and/or their families.