Global Strategic Program Manager

Where will your career take you next? Let’s find out together.

At Zurich Cover-More, we’re proud to be one of the world’s leading travel insurance and assistance providers. Each year, we protect more than 20 million travelers worldwide, making sure we’re there every step of their journey with proactive care, personalized cover and specialist support. Zurich Cover-More partners with many of the world’s best-known brands – think major airlines, travel giants, top banks, credit card providers, and large retailers – to deliver more care, more cover, for all.

Launched in December 2024, Zurich Cover-More is the global travel brand of Zurich Insurance Group, one of the world’s leading multi-line insurers. Our family of customer-facing brands includes trusted names like Travel Guard, Cover-More Travel Insurance, Travelex Insurance, Universal Assistance, World Travel Protection, Freely, and Blue Insurance. Together, we’re redefining what it means to travel safely and with confidence. Whether it’s a long-awaited holiday, a last-minute business trip, or an unexpected detour, we deliver in the moments that matter.

About this opportunity:

This is a rare opportunity to lead a critical global transformation project that will shape the future of Zurich Cover-More. With a significant multi-year investment, the program will modernize our technology, enhance customer and partner experiences, and strengthen our position as a leading travel insurance business. Working closely with senior executives, regional leaders and strategic partners, you'll be accountable for delivering transformational outcomes while helping define the future operating model of the organization. You'll influence key stakeholders, challenge established ways of working, and lead complex business, technology and operational change on a global scale.

Please note this role could be based in the USA or UK.

What you’ll be doing:

• You'll lead the delivery of a global technology transformation project, ensuring strategic outcomes, business value and long-term transformation objectives are achieved.

• You'll establish and maintain a compelling transformation vision aligned to Zurich Cover-More's growth ambitions.

• You'll drive a "Build Globally, Configure Locally" philosophy across regions, functions and workstreams.

• You'll challenge existing operating models and identify opportunities to improve customer, partner and operational outcomes.

• You'll build trusted relationships with Executive Committee members, regional leaders and Zurich Group stakeholders.

• You'll lead executive governance forums, steering committees and investment reviews across the program.

• You'll influence and challenge senior stakeholders to navigate complexity, resolve roadblocks and maintain momentum.

• You'll hold accountability for program delivery, governance, benefits realization, risk management and financial performance.

• You'll lead a global, multi-disciplinary program organization spanning business, technology and operational teams.

• You'll ensure regional execution remains aligned with global strategic objectives and transformation priorities.

• You'll identify, prioritize and realize opportunities for additional business value and future investment returns.

• You'll drive adoption of new capabilities and embed sustainable ways of working across the organization.

• You'll shape future-state operating models, governance structures and service ownership frameworks.

• You'll lead strategic relationships with delivery partners, system integrators and major technology vendors.

• You'll build high-performing teams and strengthen transformation capability across the organization.

What skills and experience you’ll bring on this journey:

• You'll bring 15+ years' experience leading large-scale, global, enterprise-wide transformation programs.

• You'll have successfully delivered complex multi-region programs valued at more than US$25M.

• You'll have extensive experience working with Executive Committees, Boards and senior leadership teams.

• You'll demonstrate a strong track record delivering both business and technology transformation programmes.

• You'll have significant experience leading across customer, operational and technology domains.

• You'll bring exceptional stakeholder management, influe