Account Coordinator

Account CoordinatorProblem-solvers thrive here. Are you looking for stability, purpose, and a place to grow? Here at Creedence, you don't just support the team
- you help protect production and customer relationships. Creedence Energy Services is a family oriented and safety focused production chemicals company servicing the energy sector. We are a growing company committed to providing the best innovation, technology, and service to our customers. We realize the secret to our success if found in the people we surround ourselves with and the culture we create. If you are looking for a rewarding, long-term career in the energy industry, apply todayLocation: Dickinson/Killdeer ND areaFLSA Status: Salaried, ExemptRemote Status: On-siteBenefits (eligible the first of the month after your start date):Health (single plan 100% paid by company), Dental, and Vision InsuranceLife and Disability Insurance401k with company match, immediate eligibilityPaid vacation, sick, and holidaysAll positions are eligible for bonusesFRs and PPE providedPaid trainingJob SummaryOversees field duties and schedules Service Technicians according to needs specified by manager and customer. Provides leadership and guidance to service technicians.
ExpectationsExpected to design, develop, and implement project plans. Self-motivated, organized, and effective communicator. Excellent communication and customer service skills. Requires no supervision. Delegates work assignments.
Essential Duties – 40% in office, 60% in field (may vary by account)Provide strong account leadership through a consultative sales approach with accountsEnsure job tickets are generated, accurate, and receivedResolve issues on assigned job sites and with customersTravel to field locations to monitor jobsVisit workover rigsSubmit orders for chemical deliveriesField customer phone calls and hold customer meetingsAssist technical team with RFPsRoutinely sample wells according to monitoring program specificationsField calls from customers to consult on chemical related remediation tacticsDemonstrate competency and knowledge across all customer accounts to provide back up support wherever neededAssist with end of month inventory countsTrack monthly chemical usage/applicationSchedule Service Technicians for weekly assignmentsConduct H2S testingConduct/supervise advanced testing applicationsEnsure all paperwork/reports are properly completed before submissionConsult with customers on data from reporting dashboardsAble to perform all duties of a Lead Field Service Technician, serve as back up for all Field Service Technician duties, and train on all duties assigned to all levels of Field Service TechniciansWork well independently and as a teamProvide excellent customer serviceOther duties or projects as assignedSupervisory Duties
* – No direct reports, but delegates work assignments to Service Technicians. Contributes to developing the company culture and retaining high performers. Not responsible for appraising performance.
QualificationsEducation/Experience: High school diploma or GED required. Minimum of 2 years of oil and gas production chemicals experience. Demonstrated success in customer service and mentoring junior team members. Experience with oil and gas surface and downhole equipment required. Requires basic understanding of production chemical technical challenges.
Certifications/Licenses: NoneDriving

Requirements:
Valid driver's license required.
Physical Requirements – Lift, push, pull and carry up to 55 pounds chest high. Must be able to reach, push, pull, and grasp with arms and hands. Will require standing, crouching and/or kneeling, sitting, walking, driving and transitioning in/out of vehicles. Must be able to talk, hear, and see. Required to have the visual acuity to safely and legally operate motor vehicles.
Work Environment – Some exposure to environmental conditions such as extreme winter weather, precipitation, and wind. May also be exposed to a variety of chemicals and H2S – PPE is required. Noise level is typically moderate, occasionally loud.
Financial Skills – Understand the financial implications of business decisions and monitor market competition.
Cognitive Skills – Demonstrate field awareness and problem-solving skills to support wellsite operations, recognize issues as they arise, and assist in resolving them promptly. Exercise good judgment when coordinating day-to-day service activities and escalating customer or field issues to the Account Manager or Field Engineer as needed. Communicate clearly with customers, field personnel, and leadership to support safe, efficient operations.
Language Skills – Ability to read, interpret, and understand documents such as safety rules, operating instructions, and procedure manuals. English language fluency in reading, writing, speaking, and comprehending. Bi-lingual beneficial.
Communication Skills – Effective verbal and written communication skills as well as providing excellent customer service, both internally