Call Center Representative
2 weeks ago
New Philadelphia, OH, United States
Installation Made Easy
Full-time
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[Customer Service / Remote]
- Anywhere in U.
S. / Competitive Pay / Health-Dental-Vision-Disability / HSA-FSA / 401(k) matching / PTO / EAP / Employee discount program
- As a Call Center Representative, you will: Handle a high volume of inbound and outbound calls from customers; Provide excellent customer service by addressing inquiries, complaints, and concerns in a timely and professional manner; Utilize computer systems to accurately document customer interactions and update customer accounts; Follow company policies and procedures to ensure customer satisfaction and compliance; Meet and exceed performance metrics such as call quality, average handle time, and customer satisfaction ratings; Adapt to changing situations and effectively handle difficult customers with empathy and patience; Work independently from home with minimal supervision and maintain a positive attitude in a remote environment for Installation Made Easy Hiring Immediately >>
- Anywhere in U.
S. / Competitive Pay / Health-Dental-Vision-Disability / HSA-FSA / 401(k) matching / PTO / EAP / Employee discount program
- As a Call Center Representative, you will: Handle a high volume of inbound and outbound calls from customers; Provide excellent customer service by addressing inquiries, complaints, and concerns in a timely and professional manner; Utilize computer systems to accurately document customer interactions and update customer accounts; Follow company policies and procedures to ensure customer satisfaction and compliance; Meet and exceed performance metrics such as call quality, average handle time, and customer satisfaction ratings; Adapt to changing situations and effectively handle difficult customers with empathy and patience; Work independently from home with minimal supervision and maintain a positive attitude in a remote environment for Installation Made Easy Hiring Immediately >>