Customer Solutions Specialist
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- Anywhere in U.
S. / Up to $52,590.00-yr / Medical-Telehealth-Dental-Vision / 401(k) plan company match / HSA contributions / PTO / Free mental healthcare visits / Paid family and caregiver leave / Tuition reimbursement
- As a Customer Solutions Specialist, you will: Manage inbound customer inquiries with professionalism and efficiency; Resolve billing and service-related issues by collaborating with internal departments; Educate customers on energy plans and available options to enhance satisfaction; Process service activations, transfers, and cancellations accurately within system guidelines; Identify opportunities to upsell or cross-sell SCANA Energy products to meet customer needs; Maintain detailed and accurate records of customer interactions and transactions; Provide timely follow-up to ensure customer concerns are fully addressed and Hiring Immediately >>
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