Customer Service Manager

4 weeks ago


Woodland, United States Michaels Stores Full time

Store - SAC-WOODLAND, CA

Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service.

  • Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results
  • Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs
  • Plan and lead the execution of class and in-store events in accordance with Company programs
  • Lead the omnichannel processes
  • Manage and execute shrink and safety programs
  • Assist with cash reconciliation and bank deposits
  • Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed
  • Assist with the onboarding of new Team Members
  • Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development
  • Serve as Manager on Duty (MOD)
  • Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image; and serves as a role model for others
  • Acknowledge customers, help locate the product and provide solutions
  • Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget
  • Manage and execute the shrink and safety programs
  • Cross train in Custom Framing selling and production
  • In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager
Other duties as assigned

Preferred Knowledge/Skills/Abilities

Preferred Type of experience the job requires:
  • Retail management experience preferred
Physical Requirements

Work Environment
  • Ability to remain standing for long periods of time
  • Ability to move throughout the store
  • Regular bending, lifting, carrying, reaching, and stretching
  • Lifting heavy boxes and accessing high shelves by ladder or similar equipment
  • If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.
  • Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings


Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

Total Base Pay Range for this Position:
$17.00 - $22.70
At The Michaels Companies Inc, our purpose is to fuel the joy of creativity. As the leading creative destination in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise, and MakerPlace by Michaels, a dedicated handmade goods marketplace. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit www.michaels.com

At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit mikbenefits.com.

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate and be better together.

Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).

EEOC Know Your Rights Poster in English

EEOC Know Your Rights Poster in Spanish

EEOC Poster Optimized for Screen Readers

Federal FMLA Poster

Federal EPPAC Poster

  • Woodland, United States Michaels Stores Full time

    Store - SAC-WOODLAND, CA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. Assist Store Manager in leading and managing adherence to Standard Operating...


  • Woodland, Washington, United States Camping World Holdings, Inc. Full time

    Camping World Holdings, Inc. is dedicated to delivering exceptional customer experiences and driving sales growth. As a Sales Coordinator, you will play a critical role in achieving these goals. Responsibilities:Implement effective sales strategies to increase revenue.Collaborate with the merchandising team to manage inventory levels.Conduct regular stock...


  • Woodland, United States The Contractor Consultants Full time

    Drive Customer Engagement - Join CABS Heating & Air Conditioning as a Customer Service Specialist! Job Title: Customer Service Specialist Company Name: CABS Heating & Air Conditioning Salary: $20.00 - $22.00+ /hr & Bonus Program! Full Job Description CABS Heating & Air Conditioning is seeking a motivated and personable Customer Service Representative to...


  • Woodland, United States The Contractor Consultants Full time

    Drive Customer Engagement - Join CABS Heating & Air Conditioning as a Customer Service Specialist!Job Title: Customer Service SpecialistCompany Name: CABS Heating & Air ConditioningSalary: $20.00 - $22.00+ /hr & Bonus Program! Full Job DescriptionCABS Heating & Air Conditioning is seeking a motivated and personable Customer Service Representative to...


  • Woodland, United States Family Dollar Full time

    Family Dollar - 15870 COUNTY ROAD 59 [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash register transactions and answer questions regarding the store and...


  • Woodland, United States Hassan & Sons, Inc. Full time

    BASIC PURPOSE: Under the general direction of the Station Manager and Area Manager, the Customer Service Representative assists in carrying out the company's day to day operations and is accountable for helping the company deliver on our commitment to provide superior customer service. The Customer Service Representative is responsible for maintaining a...


  • Woodland, California, United States Applebee's Full time

    Why Join Our Team?We are a dynamic and supportive team at Applebee's, committed to delivering exceptional customer service and creating memorable dining experiences. As a Server, you will play a key role in achieving this goal.Key ResponsibilitiesOur ideal candidate will have:Strong communication and interpersonal skills.The ability to work well under...


  • Woodland Park, Colorado, United States PIIAC Full time

    About UsThe Professional Independent Insurance Agents of Colorado (PIIAC) mission is to advance, foster, and protect independent insurance agents throughout Colorado. We provide advocacy, regulatory support, and a suite of products and services to help our members achieve their professional development goals.Job SummaryWe are seeking a skilled Customer...


  • Woodland Park, United States PIIAC Full time

    Job Description: The Customer Service Representative at The Insurance Center is responsible for maintaining solid customer relationships by handling customer inquiries and concerns with speed and professionalism through daily interaction with customers, insurance carriers, and fellow employees while conducting specific service and marketing activities....


  • Woodland, California, United States SpeeDee Oil Change and Auto Service Full time

    Company OverviewSpeeDee Oil Change and Auto Service has established itself as a leader in the quick lube and automotive tune-up service industry. With over 40 years of experience, we have grown from a single store to more than 150 locations nationwide.Our goal is to deliver exceptional service, quality workmanship, and unparalleled customer satisfaction. To...


  • Woodland, United States Starbucks Full time

    This position contributes to Starbucks success by providing legendary customer service to all customers. This job creates the Starbucks Experience for our customers by providing customers with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment. Models and acts in accordance with Starbucks guiding...


  • Woodland, California, United States Marshalls Full time

    About the RoleAs a Merchandise Associate at Marshalls, you will be responsible for delivering exceptional customer experiences while supporting store operations. You will work closely with internal customers to ensure seamless transactions and maintain a positive store atmosphere.This is an exciting opportunity to join a dynamic team and contribute to the...


  • Woodland, United States U-Haul Full time

    Compensation Range: $16.00 to $25.00 Hourly Location: 1600 Tide Crt, Woodland, California 95776 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to...


  • Woodland, California, United States Central Valley Full time

    About Central ValleyCentral Valley has been voted among the Best Places to work in the North Bay by the North Bay Business Journal. We are committed to providing exceptional customer service and building strong relationships with our clients.As a Sales Coordinator, you will play a crucial role in helping us achieve this goal. Your responsibilities will...


  • Woodland, California, United States SpeeDee Oil Change and Auto Service Full time

    About Us:SpeeDee Oil Change and Auto Service is a trusted name in the quick lube and automotive tune-up service industry. With over 40 years of experience, we have built a reputation for providing top-notch services at affordable rates. Our commitment to customer satisfaction and quality service sets us apart from the competition.Our Mission:To provide...


  • Woodland, United States Ultimate Staffing Full time

    Commercial Lines Service Account ManagerWe are recruiting for our client to fill a hybrid role as a Commercial Lines Service Account Manager in Woodland. After training, this position offers the flexibility to work three days remotely and two days in the office.Position Details:Schedule: Monday to Friday, 8:00 AM to 5:00 PMSalary Range: $48,000 - $100,000...


  • Woodland Hills, California, United States Costco Wholesale Corp. Full time

    We are looking for a highly motivated Customer Service Representative to join our Hearing Center team at Costco Wholesale Corp.Key Responsibilities:Respond to customer inquiries and resolve issues in a professional mannerSchedule appointments for hearing tests and fittingsAssist customers with purchasing decisionsMaintain a clean and organized...


  • Woodland Park, Colorado, United States Walmart Full time

    Job Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Associate. As an Online Order Filler & Delivery at Walmart, you will be responsible for providing exceptional service and ensuring a seamless shopping experience.Key Responsibilities:Acknowledge and greet customers with a smileAnswer customer...


  • Woodland Hills, California, United States Costco Full time

    We're looking for a motivated Retail Sales/Customer Service professional to join our team at Costco Wholesale.Job Summary:The ideal candidate will be responsible for processing member orders efficiently and accurately, collecting payment and handling cash transactions, and providing exceptional customer service.Key Responsibilities:Process member orders...


  • Woodland Hills, California, United States kenk Full time

    Job ResponsibilitiesThis role involves serving customers in a fast, efficient, courteous manner. Key responsibilities include:Acknowledge all customers and provide the highest level of customer service including greeting, suggestive selling, and thanks while maintaining a high degree of professionalism.Accurately operate cash register and monitor gas...