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Concierge
1 month ago
Wine, food, and live entertainment collide at City Winery to create a dynamic and incredibly unique workplace. Since 2008, City Winery has been turning heads across the nation with amazing live performances, delectable cuisine, and award-winning, locally produced wines. But there's more to us than that - we're a haven for community and creativity, a place where the philosophy of hospitality is more than just a buzzword, but a way of life. Who are you? You're a rockstar with a passion for music, a love for wine, and a deep respect for hospitality. You know how to connect with people, but you're not just a people pleaser - you thrive under pressure and love making quick decisions that impact the business and culture. You know you have more to learn and are always looking for ways to grow, both personally and professionally. With an entrepreneurial spirit and a desire to be a part of something bigger, you want to join a brand and culture that not only makes a difference, but also helps others INDULGE THEIR SENSES. Who are we? City Winery, founded by music industry veteran & visionary Michael Dorf, has established itself as a one-of-a-kind brand providing unforgettable experiences for guests. From world-class music venues to sustainably produced wines with ratings of 90+ points, City Winery offers a range of top-notch events & experiences. Why us? Competitive pay plus generous benefits. An atmosphere of learning, development & enrichment opportunities. A career trajectory within a growing company with abundant opportunities for advancement. A fun team of passionate individuals who share your love of hospitality and the opportunity to provide guests with unforgettable nights filled with music & wine. Position Summary The Concierge is responsible for delivering exceptional guest service experiences to all clientele that have interactions with City Winery. This individual serves as a point of contact at the Box Office for purposes of general guest relations and support, ticketing, CW Rewards Program and CW merchandise. The Concierge team member is responsible for maximizing ticket and retail merchandise sales, while serving as a brand ambassador of the Company. Minimum Qualifications2+ years prior experience in a concierge, box office, or customer service role in a hospitality setting, and/or relevant experienceAbility to consistently deliver high-quality guest experiences, exceed guest expectations, and strive to create a memorable guest experienceStrong work ethic, calm demeanor with customer-focused approach, and immaculate attention to detailEffective communication skills (both written and verbal), interpersonal skills and a proven ability to build positive relationships with coworkers and guests.Proficient computer skillsAbility to work both independently and in a team environmentAbility to work a flexible schedule including days, nights, weekends, and holidays Overview of ResponsibilitiesCorrespond with guests in person, phone, and emailManage in-person, online, and phone ticket salesHandle all retail merchandise transactions, organization, sales, inventory, ordering needs, and upkeepMaximize ticket sales and retail merchandise salesActively participate in and support box office staff duties as needed, including set up and breakdown of venue spacesAssist guests with seat changesCompile house and artist comps and arrange seating appropriatelyHandle troubleshooting with guests on ticketing purchasesClose out and reconcile box office transactionsArrange special care of VIP's, Investors, or other guests who may receive gratis food or drinkMaintain a neat and tidy Concierge boothHandle payment transactions and maintain accurate cash drawerAttend trainings, tastings, meetings, as neededMaintain a knowledge of City Winery brand, history, culture, and programming, both in venue and restaurantOther duties, tasks, projects as per business need Perks & Benefits Comped concerts and dining experiences, employee merchandise and meal discounts, FREE family meal, 401K Retirement Plan, Volunteer Opportunities, Flexible Spending Accounts including pre-tax commuter benefits and parking, & more depending on position and other Company eligibility requirements.
