Law Firm Case Manager

3 days ago

Hilton Head Island, United States Mike Hostilo Law Full time

Description: About Us The Mike Hostilo Law Firm, a prominent personal injury law firm with locations across the Southeast, is seeking a dedicated Case Manager to join our team in Macon or Augusta. We take pride in building trust and delivering exceptional care to every client. We expect our team to embody our core values of Respect, Trust, Quality, Integrity, and Productivity, ensuring our clients receive the best possible outcomes. Position Overview As a Case Manager, you will serve as the main point of contact for assigned clients, overseeing the administrative aspects of their case journey. Youll work closely with the legal team to collect, organize, and manage case details, facilitating communication and supporting the settlement process. This role requires a client-focused approach, strong attention to detail, and a collaborative spirit to drive efficient case progression. Responsibilities Client Care & Communication Conduct weekly follow-up calls with clients to provide proactive updates on case status. Respond to incoming client calls, address questions, and collaborate with the legal team to resolve any concerns (non-legal advice only). Case Documentation Coordinate with clients to gather necessary bills, records, and documents related to their case. Prepare documentation for settlement negotiations and draft demand letters for review by the attorney. Generate and send essential correspondence, including requests for bills and records, MedPay letters, and Subrogation letters. Case Management & Coordination Manage assigned caseload efficiently through effective time management and organizational strategies. Facilitate communication between medical providers, adjusters, and relevant third parties to gather necessary case information. Collaborate with attorneys to strategize on potential conflicts or concerns in client cases. Support the legal team and contribute to firm-wide efforts in client service. Requirements High School diploma or equivalent required; Associates degree preferred. Minimum of two years experience in a customer-centric role, preferably within a legal environment. Strong proficiency in Microsoft Office is required; familiarity with Case Management software (e.g., FileVine) is advantageous. Knowledge of basic medical terminology and experience with auto insurance claims are beneficial. Detail-oriented, with an emphasis on documentation accuracy. Excellent verbal and written communication skills. High standards of integrity and confidentiality. Demonstrates commitment to quality and accountability in all tasks. Compensation & Benefits Competitive salary and benefits package Health, dental, and vision insurance 401(k) retirement plan Paid time off and flexible scheduling Full-time, hourly position Physical Requirements This position primarily involves desk-based work, including the use of computers and phones. Some occasional lifting of office supplies (up to 25 pounds) may be required. Reasonable accommodations will be made for individuals with disabilities. Requirements: PI64021cb1c67f-26289-39190639

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