Spa Concierge

4 weeks ago

Paradise Valley, Arizona, United States Omni Hotels Full time

Location:

Montelucia Resort and Spa

Nestled at the foot of the picturesque Camelback Mountain in the exclusive enclave of Paradise Valley, the Montelucia Resort & Spa features 253 luxurious guestrooms, 38 suites and two presidential suites. The propertys distinctive architecture is inspired by the rich history, white-washed villages and sun-drenched hills of Spains Andalusia region. The property also includes the award-winning Moroccan inspired Joya Spa, three resort pools and five dining options including the critically acclaimed restaurant, Prado. The resort, which is adjacent to the cities of Phoenix and Scottsdale, offers easy access to golf, recreation, nightlife and entertainment.

Job Description:

The Spa Front Desk Concierge assumes a pivotal role in the Spa operation relating directly and indirectly to the overall guest satisfaction and to the ultimate success of the Hotel and Spa. Given the integral nature of the position, the spa concierge demeanor must be reflective at all times of the highest quality standards of professionalism exemplified by Omni Hotels, as they are responsible for the best experience possible being both the first and last point of contact. A consistently positive attitude and knowledge of all facets of the operation with attention to detail are required.

Responsibilities:

Essential Job Functions:

  • To work as part of the Spa therapy team to consistently provide the highest possible standard of guest service, creating a sensory journey for guests helping them to rest, relax and regain a sense of balance and harmony in their lives.
  • Book and confirm appointments, greet guests, provide tours, beverages and check in and check out guests.
  • Up-sell, cross-sell and pre-sell services and products.
  • Relay with confidence both product and service benefits to guests.
  • Assist guests in retail area as needed.
  • Work closely with Spa Manager to communicate spa goals & objectives, policies and procedures, prices, and relevant information to staff.
  • Ensure all guest challenges are resolved in a timely manner and management is made aware of situation.
  • Ensure retail display inventory levels are accurate and shelves are dust-free.
  • Ability to open, close and work closely with cash handling procedures.
  • Assist with closing of all retail sales at front desk.
  • Maintain an accurate shift log so that all noteworthy items that are needed to be known by a following shift or management are fully noted.
  • Assist team and managers with miscellaneous duties.
  • Ability to set up, break down and maintain beverage bars in lounges and fitness facility.
  • Assist with locker room maintenance and restocking /filling locker room products.
Qualifications:
  • Candidate must possess excellent guest service skills and will be responsible for ensuring a quality guest experience in the Spa.
  • Flexible schedule including weekends and holidays is required.
  • Previous Resort/Hotel/Spa front desk experience preferred.
  • Computer/telephone skills required.

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement.

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.

  • Conference Concierge

    4 weeks ago

    Paradise Valley, Arizona, United States Scottsdale Plaza Resort Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The...

  • Executive in Charge of Rooms Operations

    1 day ago

    Paradise Valley, Arizona, United States Omni Hotels Full time

    **Overview**The Montelucia Resort & Spa is a luxurious hotel nestled at the foot of Camelback Mountain, offering 253 rooms and 38 suites. Inspired by Spanish architecture, the property features three resort pools, five dining options, and an award-winning spa.This position oversees the Rooms Division, including Front Desk, Guest Services, Housekeeping,...

  • Director of Rooms

    2 days ago

    Paradise Valley, Arizona, United States Omni Hotels Full time

    OverviewMontelucia Resort and SpaNestled at the foot of the picturesque Camelback Mountain in the exclusive enclave of Paradise Valley, the Montelucia Resort & Spa features 253 luxurious guestrooms, 38 suites and two presidential suites. The property's distinctive architecture is inspired by the rich history, white-washed villages and sun-drenched hills of...

  • Director of Rooms

    3 days ago

    Paradise Valley, Arizona, United States Omni Hotels Full time

    OverviewMontelucia Resort and SpaNestled at the foot of the picturesque Camelback Mountain in the exclusive enclave of Paradise Valley, the Montelucia Resort & Spa features 253 luxurious guestrooms, 38 suites and two presidential suites. The property's distinctive architecture is inspired by the rich history, white-washed villages and sun-drenched hills of...

  • Director of Rooms

    1 day ago

    Paradise Valley, Arizona, United States Omni Hotels Full time

    OverviewMontelucia Resort and SpaNestled at the foot of the picturesque Camelback Mountain in the exclusive enclave of Paradise Valley, the Montelucia Resort & Spa features 253 luxurious guestrooms, 38 suites and two presidential suites. The property's distinctive architecture is inspired by the rich history, white-washed villages and sun-drenched hills of...

  • Front Desk Agent

    7 days ago

    Paradise Valley, Arizona, United States Omni Hotels Full time

    Location: Montelucia Resort and Spa Nestled at the foot of the picturesque Camelback Mountain in the exclusive enclave of Paradise Valley, the Montelucia Resort & Spa features 253 luxurious guestrooms, 38 suites and two presidential suites. The propertys distinctive architecture is inspired by the rich history, white-washed villages and sun-drenched hills...

  • Front Desk Agent

    4 weeks ago

    Paradise Valley, Arizona, United States Omni Hotels Part time

    LocationMontelucia Resort and SpaNestled at the foot of the picturesque Camelback Mountain in the exclusive enclave of Paradise Valley, the Montelucia Resort & Spa features 253 luxurious guestrooms, 38 suites and two presidential suites. The property's distinctive architecture is inspired by the rich history, white-washed villages and sun-drenched hills of...

  • Conference Concierge

    4 weeks ago

    Paradise Valley, United States Scottsdale Plaza Resort Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The...

  • Conference Concierge

    4 weeks ago

    Paradise Valley, United States Scottsdale Plaza Resort Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The...

  • Nurse Practitioner Medical Spa

    7 days ago

    Hunt Valley, Maryland, United States Wellness Plus Care Part time

    Job Description Job Description We are seeking a Nurse Practitioner Medical Spa to become a part of our team You will focus on providing high quality patient care as part of a healthcare team.Responsibilities:Diagnose and treat acute, episodic or chronic illnessesPrescribe all necessary medications and treatmentsPerform comprehensive physical...