Lube Technician

2 weeks ago

Fort Myers, Florida, United States South Bay Lube Inc Full time
SOUTH BAY LUBE, INC.

JOB DESCRIPTION

Job Title: Lube Technician

Reports to: General Manager

Minimum hours per week: N/A

Employee Type: Hourly Non-exempt

Job Description:

Responsible for performing automotive services and activities associated with the store in an accurate and timely manner according to company policies and procedures.

Employees Supervised: None

Key Statistics: Responsible for assisting in acquiring good Customer Service Satisfaction (CSS) Scores, Computer Based Training Percentage (CBT), and Mystery Shop Scores by properly executing job duties.

Principle Accountabilities:

Upper Bay Tech (UBT)
  • Execution and reinforcement of customer service mantra - Fast, Trustworthy, and Knowledgeable....Every time, Everywhere.
  • Performs upper bay automotive services according to J Team Service Standards (JTSS) vehicle team execution including:
  • Guiding vehicles in safely.
  • Assisting with vehicle light checks.
  • Checking all vehicle fluids and filling to proper level.
  • Checking tire pressure and filling to proper level.
  • Inspecting air and cabin filters.
  • Adding new oil to customer vehicles to proper levels.
    • Demonstrates good customer service skills.
    • Always wears Personal Protective Equipment (PPE).
    • Certified in all Computer Based Training (CBT) modules except management including Upper Bay Tech, Courtesy Tech, and Lower Bay Tech.
    • Meets JTSS standards with no quality defects.
    • Executes the JTSS calls and response system properly.
    • Supports professional image and trust by showing respect to the customers' vehicles by using seat covers and floor mats during service.
    Lower Bay Tech (LBT)
    • Execution and reinforcement of customer service mantra - Fast, Trustworthy, and Knowledgeable....Every time, Everywhere.
    • Performs upper bay automotive services according to J Team Service Standards (JTSS) vehicle team execution including:
    • Inspect and fill differential and/or gearboxes as applicable.
    • Lubricate chassis when applicable.
    • Inspect entire under carriage for leaks, damages, or otherwise unusual instances and report them to the UBT and/or Team Leader (TL).
    • Properly remove drain plug, inspect for damages, and drain oil from vehicle.
    • Properly remove oil filter from vehicle and replace with a brand new manufacturer specified one.
    • Perform proper safety and quality inspection.
      • Demonstrates good customer service skills.
      • Always wears Personal Protective Equipment (PPE).
      • Certified in all Computer Based Training (CBT) modules except management including Upper Bay Tech, Courtesy Tech, and Lower Bay Tech.
      • Meets JTSS standards with no quality defects.
      • Executes the JTSS calls and response system properly.
      • Supports professional image and trust by showing respect to the customers' vehicles by using seat covers and floor mats during service.
      Team Leader (TL)
      • Execution and reinforcement of customer service mantra - Fast, Trustworthy, and Knowledgeable....Every time, Everywhere.
      • Performs upper bay automotive services according to J Team Service Standards (JTSS) vehicle team execution including:
      • Write work orders up using the Report on Conditions (ROC) form.
      • Assist in vehicle light inspections.
      • Complete all computer work on vehicle then send into the office for cash out.
      • Must execute good floor control (assure speed of service).
      • Ensure "no handles" policy in which all doors are to be opened for customers is being executed by all team members.
        • Demonstrates good customer service skills.
        • Always wears Personal Protective Equipment (PPE).
        • Certified in all Computer Based Training (CBT) modules except management including Upper Bay Tech, Courtesy Tech, and Lower Bay Tech.
        • Meets JTSS standards with no quality defects.
        • Executes the JTSS calls and response system properly.
        • Supports professional image and trust by showing respect to the customers' vehicles by using seat covers and floor mats during service.
        Courtesy Technician (CT)
        • Execution and reinforcement of customer service mantra - Fast, Trustworthy, and Knowledgeable....Every time, Everywhere.
        • Performs upper bay automotive services according to J Team Service Standards (JTSS) vehicle team execution including:
        • Clean exterior windows.
        • Vacuum vehicle interiors.
        • Assists in vehicle light inspections.
        • Greet customers within 10 seconds of driving on the lot if the Customer Service Advisor is with another customer.
        • Drive vehicles in the bay as well as out once services have been completed.
          • Demonstrates good customer service skills.
          • Always wears Personal Protective Equipment (PPE).
          • Certified in all Computer Based Training (CBT) modules except management including Upper Bay Tech, Courtesy Tech, and Lower Bay Tech.
          • Meets JTSS standards with no quality defects.
          • Executes the JTSS calls and response system properly.
          • Supports professional image and trust by showing respect to the customers' vehicles by using seat covers and floor mats during service.
          Job Knowledge, Skills and Experience:

          Skills
          • High School Diploma or equivalent.
          • Ability to speak, read, and write English. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
          • Ability to speak effectively with customers and employees.
          • Ability to perform basic and intermediate level math calculations.
          • Has completed required computer based training (CBT) modules for the CSA position, and CT position, and Product Knowledge.
          • Attendance is an essential function of employment and you must be timely and ready to work your scheduled shifts.
          Physical Requirements
          • The Lube Technician position will require the employee to regularly service cars. Thus, while
          performing the duties of this job the employee is regularly required to stand and walk.
          • Use of hands, and fingers to feel, reach with hands and arms.
          • Flexibility to work in awkward positions.
          • Able to climb stairs.
          • Able to lift objects up to 25 pounds and transfer from one height to another.
          • Able to climb, balance, stoop, kneel, crouch and crawl.
          • Able to communicate clearly.
          Health, Safety, Security and Environment (HSSE)
          • Wear required Personal Protective Equipment (PPE) always, setting an example for others to follow.
          • Has completed CBT modules for HSSE1, HSSE2, and Safety.

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