outreach specialist

3 weeks ago

Bronx, New York, United States MONTEFIORE MEDICAL CENTER Full time

The Department of Psychiatry & Behavioral Sciences at Montefiore Medical Center is recognized as one of the best in the nation. It fuses together a unique blend of extraordinary physicians, a renowned clinical team, and exceptional educational and research resources to help patients cope with mental health disorders. The Outreach Specialist will assist individuals who qualify for the High-Risk Care Management Program (HRCM). The HRCM program is intended to assist high acuity patients transition from inpatient to outpatient care. The HRCM program is a component of the Behavioral Health Centers of Excellence award.Outreach specialists will engage with patients prior to discharge across Moses, Wakefield and Weiler Campuses- location may vary based on need. The Outreach Specialist will aid patients in the program complying with scheduled appointments, and will help patients engage and comply with their onsite and offsite psychiatric treatment. When needed, the Outreach Specialist will perform home visits to foster engagement. The Outreach Specialist will aid in initial patient engagement, outreach efforts and accompanying of patients to appointments as needed. Responsibilities:
•Work closely with patients to aid in engagement in treatment including meeting with patients, calling patients, and accompanying patients to appointments. Outreach patients who have stopped attending treatment at their last know residence
•Actively listen to patients enrolled in HRCM and encourage them to communicate any concerns to appropriate staff on their treatment team. Major issues will be escalated to supervisors
•Document all patient contacts in the electronic medical record, including phone calls, onsite visits and offsite interactions
•Meet with patients in emergency department and inpatient units to assist in engagement and referral to HRCM
•Assist individuals enrolled in treatment with referrals to needed services and connection to resources in the community
•Describe the nature and purpose of HRCM services offered
•Collaborate with a multidiscipinary team in order to build and maintain positive working relationships with staff at all Montefiore Psychiatry Clinics and inpatient units
•Engage with high acuity patients of inpatient units prior to discharge to enroll them into HRCM
•Conduct home visits to foster engagement as needed
•Utilize knowledge of adults across the lifespan to help develop patient-specific goals and provide patient-centered servicesQualifications:
•High School Diploma / GED required; Bachelor's degree preferred
•Certified Recovery Peer Advocate (CRPA) or CRPA-eligible following completion of internship hours
•Excellent oral, written and interpersonal communication skills. Ability to find creative solutions to challenges
•Familiarity with Microsoft Word and Excel
•Ability to provide outreach to patients enrolled in program, build motivation in patients using empirically supported strategies, including motivational interviewing, and demonstrate ethical behavior and uphold standards
•Must be able to provide emotional support and instrumental assistance to patients enrolled in treatment and assist patients in defining and working toward their recovery goalsMust be able to work at other campuses based on departmental needs.This is a 100% grant funded position.Department: Psychiatry and Behavioral Sciences Bargaining Unit: 1199 Campus: MOSES Employment Status: Regular Full-Time Address: 111 East 210th Street, BronxShift: Day Scheduled Hours: 8:30 AM-5 PM Req ID: 221600 Salary Range/Pay Rate: $29.69 For positions that have only a rate listed, the displayed rate is the hiring rate but could be subject to change based on shift differential, experience, education or other relevant factors.To learn more about the "Montefiore Difference" - who we are at Montefiore and all that we have to offer our associates, please click here. Montefiore is an equal employment opportunity employer. Montefiore will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law. N/A Mission:To heal, to teach, to discover and to advance the health of the communities we serve.Vision:To be a premier academic medical center that transforms health and enriches lives.ValuesDefine our philosophy of care, they shape our actions and motivate and inspire us to pursue excellence and achieve the goals we have set forth for the future. Our values include: Humanity Innovation Teamwork Diversity Equity

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