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Service Advisor

4 weeks ago

Jeffersonville, Ohio, United States Loves Travel Stops & Country Store Full time

Job Title: Service Advisor

 

As a Service Advisor at Loves Travel Stops and Country Stores, you will be the primary contact between customers and our sales department. You will drive sales success in our Truck Care facilities through exceptional customer service, salesmanship, and leadership skills.

 

Key Responsibilities:

  • Maintain a safe and clean facility
  • Greet customers, address vehicle service needs, and document issues
  • Provide detailed repair cost estimates, sales promotions, obtain necessary approvals and payments
  • Keep customers updated on vehicle status and provide comprehensive explanations of completed work
  • Handle customer complaints and resolve concerns

 

Requirements:

  • 6 months of experience in customer service or sales preferred
  • Valid driver's license with a clean safety record
  • Pass drug screening and medical exam as per regulations

 

Skills and Demands:

  • Excellent communication and interpersonal skills with a customer satisfaction focus
  • Exceptional customer service and positive rapport building skills
  • Strong organizational and multitasking abilities with attention to detail
  • Effective teamwork skills
  • Regular talking and hearing; physical demands include standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing; frequent lifting/moving of items over 75 pounds

 

About Loves Travel Stops and Country Stores:

We are a family-owned and operated business headquartered in Oklahoma City with over 40,000 team members in North America and Europe. We have been fueling customers' journeys since 1964 and continue to innovate and persevere. Our core business is travel stops and convenience stores with over 630 locations in 42 states.

 

Our Culture:

We value innovation, perseverance, and giving back to our communities. We maintain an inclusive and diverse workplace and strive to offer products and services that provide value for professional drivers, fleets, four-wheel customers, RVers, alternative fuel, and wholesale fuel customers.