Fraud Investigator

4 weeks ago

Cottage Grove, Wisconsin, United States Summit Credit Union Full time
What You'll Do
  • Detect, prevent, and investigate fraud: You'll be responsible for handling card, account, and loan fraud to help mitigate losses for our members and the credit union.
  • Build strong relationships: Develop connections with internal staff, external vendors, and law enforcement to process fraud claims and applications effectively.
  • Investigate debit card claims: Review and process fraud and disputes reported by members through various channels, using tools and applications to determine liability.
  • Handle Zelle fraud notifications: Investigate claims, process member adjustments, and track and report Zelle fraud losses.
  • Analyze fraud trends: Report findings to Fraud Analysts and processors for rule strategy updates.
  • Solve issues: Research and resolve negative/fraudulent activity, working closely with branch staff.
  • Complete bond claims: Handle CUMIS bond claims for card-related losses.
  • Review account activity: Identify account takeovers, identity theft, elder abuse, or scams, and take appropriate action.
  • Monitor returned check deposits: Investigate and process returned check deposits, report negative accounts, and create SARs when required.
  • Stay informed: Maintain thorough knowledge of Visa rules, state and federal regulations, and Regulation E.
Note: Failure to comply with requirements may be subject to strong disciplinary action, up to and including termination by the credit union, as well as, civil and criminal penalties.

Job Specifications
  1. Associates Degree or minimum of 3 years of experience in banking or other financial services.
  2. Experience equivalent to 3 years in fraud investigations and processing.
  3. Ensures potential threats and investigations are evaluated, documented, managed, and escalated by following standard operating procedures
  4. Completes complex and diverse tasks within given guidelines and may include handling escalations from other employees
  5. Stays abreast of financial crimes risk trends, relevant regulations, and compliance standards
  6. Professional well-developed writing and interpersonal skills essential for interacting with credit union staff, members, and outside business partners.
  7. Ability to analyze situations, problem solve and use good judgement to perform day to day responsibilities. Must possess strong decision-making skills
  8. Self-disciplined, detail oriented, and can effectively manage time and prioritize multiple tasks
  9. Experience having difficult/sensitive conversations with members and internal employees; ability to exhibit empathy and professionalism under stressful circumstances.
  10. Basic mathematical skills required (Addition, Subtraction, Multiplication and Division).
  11. Work also requires the ability to operate a variety of office software including, MS Outlook, MS Word, and intermediate knowledge of MS Excel
Why Summit?
  • Professional Growth: Opportunities for career development and advancement to help you reach your full potential.
  • Work-Life Balance: Enjoy flexible work schedules and generous paid time off to maintain a healthy work-life balance.
  • Retirement Benefits: Benefit from our 401(k) plan with employer match to secure your future.
  • Employee Wellness: Participate in programs and resources designed to support your overall well-being.
  • Community Involvement: Engage in initiatives that give back to the community and make a positive impact.
Physical Demands of Position

While performing the duties of this job, the employee is continuously required to sit, use hands and fingers. The employee occasionally must reach above and below shoulder level, and lift/push/pull and /or carry up to 20 pounds.
Environmental/Working Conditions
Works in a typical administrative setting with climate control and appropriate lighting.
Equipment Used

Telephone, Printer/Copiers/Fax, Calculator, Personal Computer

Disclaimer

The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
EEO Statement: At Summit Credit Union, we are committed to providing Equal Employment Opportunity regardless of race, color, religion, sex, age, national origin, disability, military and veteran status, sexual orientation, gender identity, marital status or any other characteristic protected by local, state, or federal law. We embrace diversity and believe that inclusion is critical to our success as a credit union. Different makes us better. Employment decisions are made based on qualifications, merit, and business need.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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