Health Educator

3 weeks ago

Williamsburg, Virginia, United States Omnicom Health Full time
Health Educator

HELP

JOB SUMMARY:

The Health Educator (HE) is responsible for answering incoming calls on the educational support line, which is open evenings and weekends and will have varied shifts. The key transferrable skills for these positions are problem-solving, professionalism, compassion, communication, organization, attention to detail, and resourcefulness.

Snow Companies' business is centered around the patient journey, and the Health Educator, like all positions at Snow, must be open, compassionate, and sensitive to the unique life experiences of these patients and caregivers. The Health Educator must be able to incorporate the unique patient/caregiver experience into the strategies and solutions we provide to our clients.

Health Educator will report directly to the Team Lead.

PATIENT PRIVACY:

The core of our business is working with patients. It is most likely that you will come in contact with personally identifiable information (PII) and personal health information (PHI) of patients living with chronic illness. The Health Educator will be required to successfully complete and adhere to training courses which may include, but are not limited to:
  • Snow Policies and Procedures
  • Health Insurance Portability and Accountability Act (HIPAA) requirements such as the Privacy Rule, the Security Rule, and Sunshine Act reporting
  • Adverse Event (AE) Reporting
  • The promotional requirements for pharmaceuticals under the FDA and FTC and other applicable federal or state regulations
  • Privacy and Data Security
ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:

[Provide a detailed list of the duties and responsibilities and expectations of the position]

As a Health Educator, in addition to all the essential functions and duties below, individuals should present with relevant experience, bring ideas forth proactively, show the capacity to work independently, prioritize effectively, complete project work openly and proactively, and work collaboratively with team members.

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The primary job functions and responsibilities include, but are not limited to:
  • Successfully listen to callers on the educational support line
  • Closely follow written scripts, FAQs, and resource documents
  • Understand patient privacy laws (HIPAA)
  • Maintain disease knowledge and sensitivity
  • Collaborate to keep other departments informed of call totals and issues that arise
  • Participate in ongoing training and monitoring
  • Demonstrate the ability to effectively and professionally communicate with managers, clients, customers, mentors, and the general public
  • Fluency in a foreign language is a plus but not required.
  • Demonstrate organizational skills
  • Able to multitask in a high-pressure environment
  • Anticipate hurdles and overcome them quickly and efficiently
  • Collaborate with people in other departments when appropriate
  • Demonstrate the willingness/ability to step into other roles as needed to drive the success of the company
  • Demonstrate their ability to be a contributing member of a team that has goals that are broader than an individual job description or function
  • Read and comprehend general documents relating to the pharmaceutical/biotechnology industry that include, but are not limited to; medical education, medical periodicals, clinical trial data, package inserts, medical procedures, and industry regulations
  • This position may include up to 10% in travel to
The Health Educator may be asked to perform additional duties and responsibilities consistent with those listed above based upon business needs.

KNOWLEDGE, SKILLS AND ABILITIES:

Knowledge:

Skills:
  • Verbal and written communication skills
  • Data management and problem-solving skills
  • Organization
  • Collaboration
  • Critical Thinking
  • Adaptability
  • Attention to Detail
  • Time Management
  • Leadership
  • Word-processing (Word)
  • Spreadsheets (Excel)
  • Presentation software (Power Point)
  • Email (Outlook)
  • Internet and World Wide Web
Abilities:

EDUCATION, EXPERIENCE AND RELATED QUALIFICATIONS:
  • Bachelor's degree from a four-year college or university; or three years related experience and/or training; or equivalent combination of education and experience preferred.
  • Medical background preferred.
  • Basic computer skills, including database data entry and previous experience with patient communication a must.
  • Experience and demonstrated understanding of call center operation and troubleshooting.
  • Working knowledge of MS Office.
  • Fluency in Spanish is required.
PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands (to finger, handle, or feel); reach with hands and arms; and talk or hear. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move more than 25 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. The employee must be able to operate a motor vehicle.

WORK ENVIRONMENT/ENVIRONMENTAL CONDITIONS:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. No or very limited exposure to physical risk.

JOB DESCRIPTION REVIEW:

I understand this job description and its requirements and that I am expected to complete all duties as assigned. I understand the job functions may be altered from time to time. I further understand that the purpose of this job description is to identify the major duties and responsibilities of the job and that it is not intended to contain every duty inherent in this job. At the request of the employee, reasonable accommodations may be made to enable those with disabilities and/or medical conditions the opportunity to perform the essential functions.

Signature Supervisor's Signature

Printed Name Printed Name

The range below represents the low and high end of the base salary someone in this role may earn as an employee of an Omnicom Health Group company in the United States. Salaries will vary based on various factors including but not limited to professional and academic experience, training, associated responsibilities, and other business and organizational needs. The range listed is just one component of our total compensation package for employees. Salary decisions are dependent on the circumstances of each hire.
  • Salary range - $22 an hour
Omnicom Health Group is committed to hiring and developing exceptional talent. We agree that talent is equally distributed, and we're focused on developing diverse teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us-we look forward to getting to know you. We will process your personal data in accordance with our Recruitment Privacy Notice.

  • Health Educator

    2 weeks ago

    Williamsburg, Virginia, United States Omnicom Health Full time

    Health Educator HELPJOB SUMMARY: The Health Educator (HE) is responsible for answering incoming calls on the educational support line, which is open evenings and weekends and will have varied shifts. The key transferrable skills for these positions are problem-solving, professionalism, compassion, communication, organization, attention to detail, and...

  • Nurse Health Educator

    6 days ago

    Williamsburg, Virginia, United States Omnicom Health Full time

    NURSE HEALTH EDUCATOR HELP JOB SUMMARY: The Nurse Health Educator (NHE) is responsible for answering incoming calls on the educational support line calls, making outbound calls and will have varied shifts. The Nurse Health Educator may also participate in live or phone-based educational sessions. The key transferrable skills for these positions are problem...

  • Health Educator Expert

    2 weeks ago

    Williamsburg, Virginia, United States Omnicom Health Full time

    Job DescriptionOmnicom Health seeks a highly skilled Health Educator Expert to join our team. The successful candidate will be responsible for providing educational support to patients and their families.The key qualifications for this role include:Bachelor's degree in a related field or equivalent experienceMedical background preferredExcellent...

  • Educational Support Advisor

    2 weeks ago

    Williamsburg, Virginia, United States Omnicom Health Full time

    Omicom Health is a leading healthcare company that provides educational support to patients through our dedicated support line. We are currently seeking an Educational Support Advisor to join our team.The Educational Support Advisor will be responsible for listening to callers on the educational support line, following written scripts, FAQs, and resource...

  • Nurse Educator and Health IT Specialist

    2 weeks ago

    Williamsburg, Virginia, United States Williamsburg Landing Full time

    Job OverviewWe are seeking a skilled Clinical Informatics and Staff Development Nurse to join our team at Williamsburg Landing. As a key member of the clinical team, this role will combine staff training and development with health information technology to improve patient care and outcomes.This position involves collaborating with clinical and operational...

  • Occupational Health Nurse

    1 week ago

    Williamsburg, Virginia, United States Riverside Health System Full time

    Job SummaryWe are seeking a skilled Occupational Health Nurse to join our team at Riverside Health System. As an Occupational Health Nurse, you will play a vital role in promoting the health and safety of our employees.The successful candidate will have a strong background in nursing, with experience in occupational health settings. You will be responsible...

  • Employee Health Specialist

    7 days ago

    Williamsburg, Virginia, United States Riverside Health System Full time

    Job DescriptionWe are seeking a detail-oriented Employee Health Specialist to join our team at Riverside Health System. As an Employee Health Specialist, you will play a critical role in promoting the health and safety of our employees.The successful candidate will have a strong background in nursing, with experience in occupational health settings. You will...

  • Home Health Specialist

    1 week ago

    Williamsburg, Virginia, United States BrightSpring Health Services Full time

    BrightSpring Health Services is dedicated to delivering high-quality care to patients in the warmth and comfort of their own homes. Our Home Health Social Workers are instrumental in ensuring that patients receive optimal care and support.We are currently seeking a skilled and empathetic Home Health Specialist to join our team. In this role, you will work...

  • Behavioral Health Care Coordinator

    1 week ago

    Williamsburg, Virginia, United States Colonial Behavioral Health Full time

    We are currently seeking a skilled Behavioral Health Care Coordinator to join our team at Colonial Behavioral Health. This is a dynamic and rewarding opportunity to work with individuals who are experiencing mental health challenges and provide them with the support and resources they need to achieve their goals.About the JobIn this role, you will be...

  • Registered Nurse

    1 week ago

    Williamsburg, Virginia, United States Riverside Health System Full time

    Riverside Health System is committed to delivering exceptional patient care through innovative, person-centered approaches. As a Registered Nurse on our home health team, you will have the opportunity to make a meaningful difference in the lives of patients and their loved ones.About the TeamWork collaboratively with nurses, therapists, social workers, and...

  • Community Health Care Navigator

    1 week ago

    Williamsburg, Virginia, United States Riverside Health System Full time

    Williamsburg, Virginia Overview The Community Health Care Navigator (CHN) plays a central role within the team, focusing on dementia care management to enhance the quality of life for individuals with dementia. The CHN's objective is to reduce the burden on unpaid caregivers, enabling those with dementia to remain in their homes longer, delaying LTC...

  • Community Health Care Navigator

    7 days ago

    Williamsburg, Virginia, United States Riverside Health System Full time

    Williamsburg, Virginia Overview The Community Health Care Navigator (CHN) plays a central role within the team, focusing on dementia care management to enhance the quality of life for individuals with dementia. The CHN's objective is to reduce the burden on unpaid caregivers, enabling those with dementia to remain in their homes longer, delaying LTC...

  • PT - Home Health

    2 days ago

    Williamsburg, Virginia, United States BrightSpring Health Services Full time

    Our Company AT Home Care & Hospice Overview Physical Therapist w/Home Health Experience Preferred Coverage areas: - Irvington and surrounding areas Office Location: Williamsburg Our Home Health Physical Therapists (PT) are the heart of our organization In this role, you will support your patients by providing direct care and coordinating with the...

  • Home Health Specialist

    2 weeks ago

    Williamsburg, Virginia, United States BrightSpring Health Services Full time

    About the PositionThis is a unique opportunity to join a dynamic team that is dedicated to providing high-quality patient care and making a positive impact in the lives of our patients and their families.Key ResponsibilitiesCarry out social evaluations, including family dynamics, caregiver abilities, communication patterns, high risks for suicide, neglect or...

  • Behavioral Health Support Specialist

    1 week ago

    Williamsburg, Virginia, United States Colonial Behavioral Health Full time

    About the Job:We are seeking a highly skilled Case Manager to join our Adult Mental Health program at Colonial Behavioral Health. As a Case Manager, you will be responsible for developing and implementing individualized service plans, monitoring progress, and connecting individuals with necessary resources.About Us:Colonial Behavioral Health is a leading...

  • Licensed Mental Health Therapist

    14 hours ago

    Williamsburg, Virginia, United States LifeStance Health Full time

    We are seeking a highly skilled Licensed Specialist Clinical Social Worker (LSCSW) to join our clinical team at LifeStance Health. As a Licensed Therapist, you will play a critical role in providing mental health therapy to children and adolescents in an outpatient setting.Job DescriptionThe ideal candidate will have experience working with children and/or...

  • RN Labor Pool Home Health

    1 week ago

    Williamsburg, Virginia, United States Riverside Health System Full time

    Williamsburg, Virginia Riverside Home Health is currently hiring for a full-time Registered Nurse (RN) to join their homecare team in Williamsburg, VA Overview Works under the supervision of the Nurse manager and the Director and is responsible for the assessment, planning, implementing, and evaluating the total nursing care of assigned patients on an...

  • Mental Health Therapist

    2 days ago

    Williamsburg, Virginia, United States LifeStance Health Full time

    About the Role:This Licensed Specialist Clinical Social Worker position is open to working onsite hybrid, for our Overland Park and Foster St locations-KS offices. As a key member of our clinical team, you will provide mental health therapy to children and adolescents in an outpatient setting, emphasizing patient care excellence and a supportive work...

  • Mental Health Case Management Specialist

    1 week ago

    Williamsburg, Virginia, United States Colonial Behavioral Health Full time

    Job Summary:We are seeking a skilled Case Manager to join our Adult Mental Health program at Colonial Behavioral Health. As a Case Manager, you will play a critical role in helping individuals with serious mental illness and/or substance use disorder access necessary services and supports.About Us:Colonial Behavioral Health is a leading provider of...

  • Mental Health Recovery Coach

    1 week ago

    Williamsburg, Virginia, United States Colonial Behavioral Health Full time

    OverviewAs a Peer Support Specialist with Colonial Behavioral Health, you will work closely with individuals receiving Permanent Supportive Housing (PSH) to promote recovery and self-direction. This rewarding role offers the opportunity to make a positive impact on the lives of others while working in a dynamic and supportive team environment.About the...