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Express Service Advisor

1 month ago

Coos Bay, Oregon, United States Coos Bay Toyota Full time

At Coos Bay Toyota, we are committed to an environment where the customer is always treated with respect and dignity. Growth is encouraged through diligence, teamwork & creativity. Above all, there is the highest standard of honesty and integrity when conducting business. If you have an interest in automotive and a desire to develop a career in the industry, apply today

What We Offer

  • Medical insurance
  • Dental insurance
  • Vision insurance
  • 401(k) retirement plan with matching contributions
  • Life insurance
  • Paid vacation
  • Paid holidays
  • Profit sharing
  • Fun working environment
  • Competitive Wages
Responsibilities
  • Greet customers promptly and efficiently in person and on the phone
  • Listen to customer's description of the problems or services needed to determine the type of service or repairs required, and prepare estimates and invoices for repairs and parts
  • Perform walk around on customer's vehicle with customer present
  • Communicate vehicle promise time to customer when checking them in
  • Explain thoroughly to customer all completed work and any recommendations technician may have, go over 120-point inspection with explanation
  • Act as a liaison between customer and manufacturer representatives and technicians
  • Track repair orders, parts requests, unsold repairs
  • Ensure timely and accurate completion of repair orders and completed work
  • Schedule appointments, answer any questions customer may have regarding repairs or maintenance that are needed
Qualifications
  • High school diploma/GED required
  • Extensive knowledge of automotive industry and parts
  • Excellent communication and organizational skills
  • Ability to communicate equally well with technicians, customers and senior management
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.