Member Service Representative

1 week ago

West Jordan, Utah, United States Mountain America Credit Union Full time
Please reference the schedule and minimum qualifications listed below before applying.

If you need assistance with filling out our application form or during any phase of the application, interview, or employment process, please notify our Human Resources Team at 801-366-6947 option 1 or email macurecruiting@macu.com and every reasonable effort will be made to accommodate your needs in a timely manner.

Job Summary
At Mountain America, we create exceptional service experiences with every member, every time. We provide life changing value by genuinely caring about each member, expertly applying our sales philosophy (AAA) and helping our members define and achieve their financial dreams. Our work results in members who champion Mountain America.

Job Description

LOCATION

West Jordan 5600 W Branch

5572 W 9000 S
West Jordan, UT 84081

SCHEDULE

Full Time; Monday - Friday 8:40am - 6:15pm; Rotating Saturdays 8:40am - 2:15pm

**Bilingual English/Spanish required**

At Mountain America, we are committed to taking care of all our employees.
  • Starting competitive pay of $17.00 per hour and can increase depending on experience, plus incentives
  • Performance reviews with opportunities to increase compensation
  • Excellent medical and dental benefits with minimal employee contribution (full time employees)
  • Paid time off, volunteer time off, and paid holidays
  • Matching 401K
  • Tuition assistance
  • Professional development
  • And more
To be effective, an individual must be able to perform each job duty successfully.

Member Focus
  • Provides exceptional member service to credit union membership by assessing member needs, advising to meet their needs, and assisting in those transactions, which could include opening new accounts, servicing existing accounts, and explaining our products and services that best suit our member's needs and accomplish the credit union objectives.
  • Recognizes member needs, educates on options for managing financial transactions through MACU tools, resources, technology and cross-sells products and services as needs arise through a consultation approach
  • Consistent focus on increasing member satisfaction and account retention
  • Expected to meet sales and service goals
  • Uses lead lists to make outbound efforts to call existing membership to provide additional consultation on MACU products and services
  • Resolves problems by clarifying member complaints, determining the cause of the problem, providing the best solution to resolve the problem, expediting correction or adjustment, and following up to ensure resolution.
  • Follows up with member interactions with thank you notes and phone calls using the MACU New Member Onboarding approach
Branch Operations
  • Maintains cash drawer
  • Initiates wire transfers, cashiers checks, and cash advances
  • Creates VISA cards
  • Opens and processes IRA transactions, certificates of deposit, and redeem savings bonds
  • Uses judgement to place appropriate check holds and issue fee reversals
  • Assist fraud victims by processing fraud disputes
  • Accurately and efficiently processes transactions in accordance with established policies and procedures
  • Assists in the opening and closing procedures of the branch
  • Responsible for Branch Security which includes vault combinations, security codes, and member information.
Other Responsibilities
  • Represents the credit union in a professional manner, both in dress and in actions
  • Keeps work area neat and clean
  • Responds to email/voicemail/missed calls/other communication in a timely manner
  • Actively participates and completes product knowledge courses
  • Travel may be required
  • Complies with all regulations as required by law
  • Performs other duties as assigned
KNOWLEDGE, SKILLS, and ABILITIES
The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Experience
At least six months of customer service experience.

Industry experience preferred.

Education
High school diploma or equivalent

Licenses, Certificates, Registrations, Trainings
  • A valid driver's license is required
To be completed during the first 90 days:
  • MSR onboarding through the following:
    • Branch Foundations
    • Teller Branch Checklist
    • Products & Services
    • Teller Follow-up Training
Computer/Office Equipment Skills
  • Proficient computer operating skills
  • Understanding of Microsoft Office Suite (Outlook, Word, Excel)
Managerial Responsibility

No supervisory/managerial responsibilities

Other Skills and Abilities
  • Thorough knowledge of credit union policies, procedures and regulations
  • Ability to identify lending opportunities and make recommendations.
  • Ability to cross-sell financial services of the credit union to create exceptional member service
  • Ability to perform financial calculations
  • Ability to communicate effectively and persuasively using written and verbal communication
PHYSICAL ABILITIES / WORKING CONDITIONS

Physical Demands
  • Ability to talk, hear, sit, use hands to handle or feel and reach with hands and arms consistently
  • Ability to stand, walk, kneel and crouch occasionally
Vision Requirements
  • Close vision (clear vision at 20 inches or less)
  • Distance Vision (clear vision at 20 feet or more)
Weight Lifted or Force Exerted

Ability to lift up to 10 pounds consistently and up to 50 pounds occasionally

Environmental

There are no unusually environmental factors

Noise Environment

Moderate noise (business office with computers and printers, light traffic)

Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.

  • Member Service Representative

    1 week ago

    West Jordan, Utah, United States Mountain America Credit Union Full time

    Please reference the schedule and minimum qualifications listed below before applying. If you need assistance with filling out our application form or during any phase of the application, interview, or employment process, please notify our Human Resources Team at 801-366-6947 option 1 or email macurecruiting@macu.com and every reasonable effort will be made...

  • PT PM Member Service Representative

    5 days ago

    West Jordan, Utah, United States Mountain America Credit Union Full time

    Please reference the schedule and minimum qualifications listed below before applying. If you need assistance with filling out our application form or during any phase of the application, interview, or employment process, please notify our Human Resources Team at 801-366-6947 option 1 or email macurecruiting@macu.com and every reasonable effort will be made...

  • PT PM Member Service Representative

    2 days ago

    West Jordan, Utah, United States Mountain America Credit Union Full time

    Please reference the schedule and minimum qualifications listed below before applying. If you need assistance with filling out our application form or during any phase of the application, interview, or employment process, please notify our Human Resources Team at 801-366-6947 option 1 or email macurecruiting@macu.com and every reasonable effort will be made...

  • Customer Service Representative

    2 days ago

    West Jordan, Utah, United States Mountain America Credit Union Full time

    At Mountain America Credit Union, we are dedicated to creating exceptional service experiences with every member. Our customer service representatives play a vital role in providing life-changing value by genuinely caring about each member and expertly applying our sales philosophy (AAA) to help them define and achieve their financial dreams.Job...

  • Customer Service Representative

    7 days ago

    West Jordan, Utah, United States EZCORP Full time

    We are seeking a highly motivated Customer Service Representative to join our team. As a Retail Customer Service Representative, you will be responsible for providing excellent customer service by greeting customers, interacting with customers in person and on the phone, processing sales, loans, and extensions, and performing opening and closing store...

  • Member Service Associate

    1 day ago

    West Jordan, Utah, United States Mountain America Credit Union Full time

    About the PositionThis is an exciting opportunity to join a growing credit union as a Financial Services Representative. In this role, you will be responsible for delivering exceptional member experiences, assisting with transactions, and recognizing member needs.You will work closely with our team to create exceptional service experiences with every member,...

  • Customer Service Representative

    7 days ago

    West Jordan, Utah, United States Mountain America Credit Union Full time

    About the RoleThis position is an excellent opportunity to join our team as a Customer Service Representative at Mountain America Credit Union. As a key member of our operations, you will play a vital role in providing quality service to our members, ensuring their financial needs are met through teller transactions, branch operations, and loan...

  • Customer Service Representative

    5 days ago

    West Jordan, Utah, United States Walmart Full time

    Job OverviewThe Customer Service Representative will be responsible for ensuring that members receive exceptional service while shopping at the club. This includes helping members with their purchases, answering questions, and resolving any issues they may have.Key Responsibilities:Provide excellent customer service to members across the club as needed,...

  • Financial Services Representative

    5 days ago

    West Jordan, Utah, United States Mountain America Credit Union Full time

    Job SummaryAs a Member Service Representative at Mountain America Credit Union, you will play a critical role in delivering exceptional member service and helping our members achieve their financial goals.You will be responsible for assessing member needs, advising them on the best products and services to meet those needs, and providing personalized...

  • Member Service Advisor

    5 days ago

    West Jordan, Utah, United States Mountain America Credit Union Full time

    Job OverviewAs a Member Service Representative at Mountain America Credit Union, you will be responsible for providing exceptional service to our members by assessing their needs and advising them on the best products and services to meet those needs.You will work closely with our members to understand their financial goals and objectives, and provide them...

  • Financial Services Representative

    2 days ago

    West Jordan, Utah, United States Mountain America Credit Union Full time

    About the RoleAs a Financial Services Representative at Mountain America Credit Union, you will play a vital role in delivering exceptional member experiences. Our team members are committed to genuinely caring about each member, expertly applying our sales philosophy (AAA), and helping our members define and achieve their financial dreams.We are seeking an...

  • Customer Service Representative

    7 days ago

    West Jordan, Utah, United States Planet Fitness Part time

    Company Overview\ Planet Fitness is a leading fitness center chain that aims to provide an affordable and high-quality fitness experience. \\ We are committed to creating a judgement-free zone where members can feel comfortable and motivated to achieve their health goals. \\ Our team is dedicated to providing exceptional customer service and ensuring that...

  • Customer Service Representative

    2 days ago

    West Jordan, Utah, United States Walker Edison Full time

    At Walker Edison, we are seeking a skilled Customer Service Representative to join our team. As a key member of our customer-facing department, you will be responsible for ensuring our customers receive the highest level of service and support.The ideal candidate will have excellent communication skills, both written and verbal, and be able to effectively...

  • Customer Service Representative

    6 days ago

    West Jordan, Utah, United States EZCORP Full time

    At EZCORP, we're looking for motivated individuals to join our team as Customer Service Representatives. As a key member of our sales floor team, you'll be responsible for delivering exceptional customer experiences, driving sales growth, and promoting our brand values.We offer a structured career path with opportunities for advancement, competitive pay...

  • Customer Service Representative Part Time

    5 days ago

    West Jordan, Utah, United States Planet Fitness Part time

    Job SummaryWe are seeking a motivated and customer-focused Member Services Representative to join our team. As a key member of our staff, you will be responsible for delivering exceptional customer service to our members, ensuring a superior 'Judgement Free' experience at all times.Provide top-notch customer service to members and guests, addressing their...

  • Customer Service Representative

    5 days ago

    West Jordan, Utah, United States Burlington Part time

    We're looking for a Customer Service Representative to join our team at Burlington. In this role, you'll be responsible for:Primary ResponsibilitiesProviding top-notch customer service, responding promptly to customer needs and concerns.Contributing to a clean, safe, and organized store environment by following health and safety guidelines.Collaborating with...

  • Customer Service Representative

    1 week ago

    West Jordan, Utah, United States Upfront Plumbing Drains Heating and Air Full time

    Upfront Plumbing Drains Heating and Air in West Jordan, UT is looking to hire a full-time remote Customer Service Representative to provide excellent customer service while managing a variety of administrative tasks. Are you service-minded? Do you thrive in a work-from-home environment? Would you like to work for a company that understands the importance of...

  • Customer Service Representative

    6 days ago

    West Jordan, Utah, United States Walmart Full time

    About Us: At Walmart, we strive to provide excellent customer service and create a positive shopping experience for our customers. We are seeking a highly motivated and enthusiastic Customer Service Representative to join our team.Key Responsibilities:Fulfilling Customer Orders: Review customer orders, locate and select merchandise on the sales floor, and...

  • Customer Service Representative for Member Frontline Experience

    6 days ago

    South Jordan, Utah, United States Sam's Club Full time

    Job OverviewWe are seeking friendly and efficient customer service representatives to join our member frontline team. As a key part of our front end, you will play a vital role in providing exceptional service to our members.

  • Patient Service Representative

    7 days ago

    West Jordan, Utah, United States CommonSpirit Health Mountain Region Full time

    The Patient Access Representative role at CommonSpirit Health Mountain Region offers a unique opportunity to make a difference in the lives of our patients and their families. As a key contributor to the overall patient experience, you will maximize your talent for organization, operations, customer service and lead and guide change.You will interview...