Retail Floor Supervisor

3 weeks ago

Altoona, Iowa, United States Kontoor Brands Full time

Who We Are:

Kontoor Brands, Inc. (KTB) is the parent company of Wrangler, Lee and Rock & Republic, with owned manufacturing facilities in Mexico and Nicaragua. Kontoor also owns and operates over 140 retail stores across the globe. Our global company employs more than 15,000 people in 65 countries, with world headquarters in Greensboro, North Carolina, and regional headquarters in Geneva and Hong Kong.

Job Posting:

Supervisor

Key Responsibilities:

Sales and Supervision:

  • Assists in maximizing store sales and achieving store sales goals.
  • Monitors sales progress and results against key targets.
  • Leads an environment of productivity by leading the customer engagement on the sales floor and providing coaching and feedback to associates around customer engagement.
  • Assists in executing the management of labor and payroll expenses to maximize sales and productivity under the direction of the Store Manager/Assistant Store Manager.

Brand Experience/Customer Service:

  • Ensures excellence in customer service in the store by modeling brand-specific service standards, as well as by monitoring customer feedback and responding to and addressing all customer concerns quickly.
  • Ensures that store team is engaging with each customer to create an authentic brand experience.
  • Leads and inspires customer-centric culture by proving direct feedback and supervision of the associates the in-store experience.

Coaching Team:

  • Provides coaching to the store team in the core areas of customer engagement and sales results.
  • Ensures store team receives relevant, timely feedback, coaching, and redirection that enables their success.
  • Operations, Loss Prevention, and Safety:
  • Monitors that all company and store policies, process execution, and procedures are followed, and reports concerns directly to the Store Manager.
  • Delegates tasks to associates as needed to maintain operational excellence.
  • Reacts quickly to all customer and associate injuries and partners with Store Manager and Human Resources.

Visual Merchandising:

  • Ensures visual merchandising standards for the store are maintained.
  • Human Resource Management:
    • Regularly communicates any associate concerns directly to the Store Manager.
    • Supports the Open-Door Policy.

Store Culture

  • Models behavior that respects the background, experience, and unique differences of others, upholding the integrity and values of Kontoor Brands.
  • Promotes an environment that encourages participation, creativity, and learning by sharing best practices and building on the ideas of others.
  • Continuously looks for ways to have the store be sustainable and recognizes the impact the store has on the environment.
  • Embeds company purpose, mission, and values into team.
  • Ensures each associate understands their impact in achieving Kontoor Brands' strategic priorities.
  • Creates a highly engaged, performance-driven culture.

Job Requirements:

  • Minimum of two years of retail sales experience preferred.
  • Must be 18 years of age or older.
  • Excellent communication and time-management skills.
  • Proven ability to multi-task.
  • Maintain a positive attitude and focus on customer satisfaction in a fast-paced environment.
  • Results-oriented problem solver with a n analytical mindset.
  • Proficient computer skills preferred.
  • Open availability to work a flexible schedule to meet the needs of the business; will require weekends, evenings, and holidays.

Essential Functions:

  • Operate office equipment and technology (i.e., cash register, computers, phones, scanners, etc.).
  • Ability to stand during scheduled shifts for up to 8 hours.
  • Walking and moving to assist customers, retrieve merchandise and recover the store.
  • Lifting and carrying, ability to maneuver and/or lift up to 25 lbs. regularly, and up to 50 lbs. occasionally.
  • Ability to push/pull full racks of merchandise for restocking the store.
  • Ability to reach, stretch, bend, stoop, and crouch to retrieve items from shelves, restock, and maintain store cleanliness.
  • Manual labor is required occasionally to assemble displays and/or rearrange the store layout.
  • Vision to accurately read labels, assist customers, and tasks that require attention to detail.
  • Ability to use fine manipulation, and grasp with hands to sort and organize clothing, ex. place on hangers, folding, organize in color/size order.

Pay and Benefits:

  • Compensation Range: $15.00-$18.00 / hour
  • 401(k) with company matching
  • Health insurance
  • Flexible spending account
  • Dental insurance
  • Vision insurance
  • Family planning
  • Mental health benefits
  • Employee assistance program
  • Life and AD&D insurance
  • Employee discounts
  • Flexible schedule
  • Paid time off
  • Parental leave
  • Retirement plan
  • Tuition reimbursement

Job Description: Kontoor Brands is an Equal Opportunity Employer. EOE/AA/M/F/Vet/Disability

Why Kontoor Brands?

At Kontoor, we offer a comprehensive benefit package to fit your lifestyle. Our benefits are crafted with the same care as our products.

When our employees are healthy, secure, and well, they bring their best selves to work. Kontoor Brands supports you with a competitive benefits program that provides choice and flexibility to meet your and your family's needs - now and in the future. We offer resources to support your physical, emotional, social, and financial wellbeing, plus benefits like discounts on our apparel. Kontoor Brands also provides four weeks of Paid Parental Leave to eligible employees who are new parents, Flexible Fridays, and Tuition Reimbursement.

We are proud to offer a workplace culture centered on equitable opportunities and a sense of belonging for all team members. Here we have a global workforce of high-performing teams that both unlocks our individual uniqueness and harnesses our collaborative talents.

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