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UX Designer

4 weeks ago

Miami, Florida, United States eTeam Full time
Job Title: UX Designer
Location: Miami, FL or New York, NY (Hybrid: TUE, WED, THU from office and MON, FRI Remote)
Duration: 3 Months' (Might be extneded)

Job Description:

Targeted Years of Experience: 7-10 years
  • We are seeking a UX Designer IV to join our Conversational team where we are iteratively designing and developing best in class experiences for our customers.
  • Responsible for crafting intuitive and engaging user experiences across chatbots, IVR applications, messaging apps, and other conversational interfaces.
  • Will leverage expertise in user-centered design principles, natural language processing (NLP), and conversational design methodologies to simplify complex design programs and products, converting the experiences into seamless and engaging.
What you'll be doing...
  • Generate multiple design solutions based on analysis.
  • Conduct user research to understand user needs, preferences, and behaviors in conversational interactions.
  • Stay up-to-date with emerging trends and best practices in conversational design, artificial intelligence, and natural language processing.
  • Exhibit mastery of shared tools and software for design.
  • Identify appropriate design problems and opportunities within a brief and recommend solutions.
  • Participate in divergent and convergent group work.
  • Work independently with some guidance to solve larger, more open-ended problems.
  • Create prototypes and design mockups to visualize and test conversational experiences, iterating based on user feedback.
  • Explore, refine, and document solutions thoroughly.
  • Objectively evaluate and refine concepts based on learnings from prototypes.
  • Update user personas for brands.
  • Update and research UI elements available for the brand.
  • Support testing related to design specifications.
  • Review & provide feedback on basic designs, wireframes and prototypes.
  • Create medium-complex flowcharts and logic flows.
  • Support design team.
What we're looking for...
  • Great experience for voice and conversational design but also know that it's not just about that.
  • Your designs are grounded in what the user wants and needs. What you build is new but somehow reflects exactly how people prefer to navigate via voice or chatbot.
  • You understand and balance both the user and the business perspective.
  • Understanding and meeting the needs of partners is your greatest strength, while also maintaining your own vision and point of view.
  • You believe that different perspectives create the best solutions and new groundbreaking designs.
You'll need to have:
  • Bachelor's degree or equivalent work experience.
  • 7 or more years of experience in experience design, with a focus on conversational interfaces and channels
  • Experience designing conversational interfaces for chatbots, voice assistants, messaging apps, or other conversational channels.
  • Experience with Figma, Lucidchart, Sketch and/or related tools.
  • Knowledge of natural language processing (NLP) principles and techniques is a plus.
  • Strong communication and collaboration skills, with the ability to work effectively with cross-functional teams.
  • Experience working in an agile development environment is preferred.
Even better if you have one or more of the following:
  • A degree in design or related field of study.
  • Ability to digest and translate complex technical requirements into intuitive experiences.
  • Experience with tools for analysis and comprehension of language, including features such as sentiment analysis, entity recognition, and language identification.
  • Experience with JIRA.
  • Experience with Smart Sheets and/or Google Suite.