Resident Service Specialist

3 weeks ago

St Petersburg, United States UDR Full time

UDR, Inc. is seeking a Resident Service Specialist to lead our teams at Inlet Bay at Gateway, our apartment communities (464 homes) located in St Pete, Florida.

GENERAL SUMMARY OF DUTIES: Responsible to coordinate responses to resident service issues as well as tracking and following up on move-in satisfaction. Maintain company customer service standards within the community. Complete various administrative functions associated with residents' needs, Move-In coordination, Onesite responsibilities, coordinating concierge type customer service, and resident activities. Provide coordination to ensure high quality resident customer service.

SUPERVISION RECEIVED: Reports directly to Community Director, Senior Community Director or Resident Services Manager.

SUPERVISION EXERCISED: N/A

ESSENTIAL FUNCTIONS:

Move-In Coordination
1. Ensure each new resident has a move-in orientation conducted by appointment.
2. New residents are contacted within seven days of move-in to ensure they are satisfied and to report any issues.

Onesite Responsibilities
1. Scan all required move-in documents into Onesite.
2. Oversee Pending Tasks.

Customer Service Administration
1. Guide walk-in traffic and minimize the wait time.
2. Handle any walk-in resident concerns with the Resident Service Manager and/or Community Director.
3. Ensure that all voicemails, texts, emails and other resident and community communications are checked and responded to within established time guidelines.
4. Organize incoming packages systematically and distribute as needed.
5. Work closely with the Business Manager, Centralized Admin, Centralized Sales and Renewal teams to ensure leasing and renewal goals are met.
6. Utilize CRM to effectively manage resident relations, service requests and resident communications.

Property Condition oversight
1. Walk through the move-in ready apartment to ensure they meet standards prior to orientation.
2. Walk through all amenities daily to ensure they are stocked and in good condition.
3. Walk problematic areas that are raised by residents on the day they are reported to ensure deficiencies are addressed. Follow-up with the service team until resolved.
4. Provide superior customer service to internal and external customers.

Back-Up coverage
1. Interact with walk-in prospects by showing the property if needed and answering questions about the community.
2. Receive and greet visitors to the community and answer prospects, residents, and customer inquiries as well as phone calls.
3. Research and prepare any reports, memos, letters, resident correspondence, and other documents using word processing, spreadsheet, database, or presentation software at the direction of the Resident Services Manager or Community Director.
4. May interact with walk-in prospects by setting-up a self-guided tour, answering questions about the community, lease terms, and local area.
5. Complete market summary and comp reports as directed.
6. Comply with all Company policies and procedures related to employment.
7. Commit to Living the UDR Values each day in every action taken when executing the essential functions of the job.
8. Perform Resident Service Manager duties in the absence of the Resident Service Manager.
9. Perform other duties as assigned or as necessary.

PERFORMANCE REQUIREMENTS: Knowledge of organizational policies and procedures. Ability to apply policies and procedures to solve everyday issues.

Ability to define problems, collect data, establish facts, and draw valid conclusions. Must have excellent organizational skills. Ability to perform a variety of support assignments requiring some exercise of independent judgment. Demonstrated knowledge and familiarity with community and rental property operations.

Must know and follow the Fair Housing laws. Demonstrated skills with customer service. Knowledge of principles and methods for showing and promoting property. Ability to effectively present information to prospective or current residents. Knowledge of Onesite reporting; office practices and procedures; filing and maintenance of fiscal records. Must be detail orientated.

Must demonstrate excellent interpersonal skills; problem solving skills; and decision-making skills. Ability to meet and deal effectively with clients, associates, and the general public. Excellent verbal and written communication skills. Ability to create, compose, and edit written materials. Ability to establish priorities and coordinate work activities. Ability to work in conjunction with Company managers, residents, and associates.

Must be skilled in word processing, drafting correspondence and memoranda. Attention to details, and basic experience with the internet. MS Office software applications required (e.g., Microsoft Office, Word and Excel). Knowledge of basic office practices and procedures; filing and maintenance of fiscal records.

TYPICAL PHYSICAL DEMANDS: Requires prolonged sitting, some bending, stooping and stretching. Occasionally lifting files or paper weighting up to 30 pounds. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Requires normal range of hearing and eyesight to record, prepare, and communicate appropriate reports. Regular and consistent attendance on the job is an essential function.

TYPICAL WORKING CONDITIONS: Normal office environment. Incumbents must be able to physically access all exterior and interior parts of the community and amenities. Periodic exposure to outside elements where temperature, weather, odors, and/or landscape may be unpleasant and/or hazardous. Occasional evening or weekend work.

EDUCATION AND EXPERIENCE:

1. High School Diploma, or equivalent, is required.
2. Associate degree in business administration or equivalent, is preferred.
3. Minimum of two years of office experience is required.
4. Minimum of Two years' experience in residential properties, rental operations, hotel or related business operations is preferred.
5. Must have and maintain a valid driver's license unless otherwise noted.

UDR is proud to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

UDR is committed to providing and maintaining a diverse workforce and an inclusive work environment with equitable access and opportunity for associates to participate, grow, and reach their full potential.

#ZR

  • Resident Service Specialist

    3 weeks ago

    St. Petersburg, Florida, United States Udr, Inc. Full time

    UDR, Inc. is seeking a Resident Service Specialist to lead our teams at Inlet Bay at Gateway, our apartment communities (464 homes) located in St Pete, Florida.GENERAL SUMMARY OF DUTIES: Responsible to coordinate responses to resident service issues as well as tracking and following up on move-in satisfaction. Maintain company customer service standards...

  • Resident Service Specialist

    3 days ago

    Saint Petersburg, United States UDR Full time

    UDR is seeking a Resident Service Specialist to join our team at Peridot Palms community (#381 units) located in St Petersburg, FL. GENERAL SUMMARY OF DUTIES:   Responsible to coordinate responses to resident service issues as well as tracking and following up on move-in satisfaction.  Maintain company customer service standards within the community. ...

  • Resident Life Enrichment Specialist

    1 day ago

    St. Petersburg, United States ANGELS CARE HEALTH HUDSON MANOR Full time

    Key ResponsibilitiesPlan and implement daily and weekly activities that cater to diverse physical and emotional limitations.Maintain accurate records and reports, including Resident Observation Reports.Collaborate with dietary staff to assist with meals and ensure dietary restrictions are respected.Provide exceptional customer service and respond promptly to...

  • Resident Engagement Specialist

    17 hours ago

    St Louis, Missouri, United States Atria Senior Living Full time

    About the TeamAtria Senior Living is dedicated to providing exceptional care and service to our residents. As a Resident Engagement Specialist, you will play a vital role in enhancing the overall resident experience by designing and implementing engaging programs and activities that promote socialization, recreation, and well-being.Key ResponsibilitiesDesign...

  • Resident Physician

    1 day ago

    St Petersburg, United States BayCare Health System Full time

    At BayCare, we are proud to be one of the largest employers in the Tampa Bay area. Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy that's built on a foundation...

  • Resident Support Specialist

    5 days ago

    Petersburg, Indiana, United States Amber Manor Care Center Full time

    About Us:Triology Health Services is a leading provider of senior living solutions, dedicated to delivering exceptional care and services to our residents. Our team is passionate about creating a warm and welcoming environment that promotes dignity, respect, and compassion.Career Opportunities:We are seeking a highly motivated and compassionate individual to...

  • Executive In Residence

    6 days ago

    St. Petersburg, United States Mitchell Martin Full time

    Title: Executive in Residence - C-Suite CoachLocation: RemoteDescription:The Executive in Residence - C-Suite Coach will provide strategic coaching, mentorship, and advisory services to CEOs and senior executives within the wealth management industry. This role focuses on fostering leadership development, delivering strategic insights, and promoting thought...

  • Executive In Residence

    7 days ago

    St. Petersburg, Florida, United States Mitchell Martin Full time

    Title: Executive in Residence - C-Suite CoachLocation: RemoteDescription:The Executive in Residence - C-Suite Coach will provide strategic coaching, mentorship, and advisory services to CEOs and senior executives within the wealth management industry. This role focuses on fostering leadership development, delivering strategic insights, and promoting thought...

  • Resident Care Specialist

    5 days ago

    Petersburg, Nebraska, United States Good Samaritan Society Full time

    About UsThe Good Samaritan Society has been providing housing and services to seniors for over 100 years. Our commitment to quality care and service in a Christian environment sets us apart from other organizations. We pride ourselves on being compassionate and dedicated to our residents, and we strive to provide a fun, family-oriented work environment.Job...

  • Food Service Delivery Specialist

    18 hours ago

    St. Petersburg, Florida, United States US Foods Holding Corp. Full time

    Job OverviewAs a Food Service Delivery Specialist with US Foods Holding Corp., you will be responsible for driving a company vehicle to deliver foodservice products to customers. The position requires a high level of service and involves making multiple stops per day.Key Responsibilities:Lift up to 50 lbs. on a frequent basis and up to 100 lbs. on an...

  • Director of Resident Care and Support

    7 days ago

    St Petersburg, United States St. Petersburg Nursing and Rehabilitation Center Full time

    ResponsibilitiesDevelop and implement policies and procedures for resident care and supportCollaborate with interdisciplinary teams to ensure comprehensive care planningProvide guidance and oversight to social service staff to ensure high-quality servicesConduct resident assessments and develop individualized care plansMaintain accurate records and reports...

  • Resident Care Therapy Coordinator

    23 hours ago

    St. Petersburg, Florida, United States St. Petersburg Nursing and Rehabilitation Center Full time

    About the RoleWe are seeking a highly motivated and compassionate Physical Therapist Assistant to join our team at St. Pete Rehab.The successful candidate will have excellent communication and interpersonal skills, with the ability to work effectively with residents, families, and healthcare professionals.As a Physical Therapist Assistant at St. Pete Rehab,...

  • Residential HVAC Service Technician

    5 days ago

    St. Petersburg, United States Hale's Air Conditioning Service, Inc. Full time

    About Us\Hales AC is a trusted leader in the HVAC industry, committed to providing exceptional service and solutions for homeowners in the Tampa Bay/St. Petersburg area.\Our team of skilled technicians is dedicated to delivering top-quality results, ensuring customer satisfaction and comfort.\We are seeking an experienced HVAC Sales and Installation...

  • Nursing Care Specialist

    1 day ago

    St Petersburg, United States Bayside Care Center Full time

    About Our Facility:Bayside Care Center is a leading provider of long-term care services, dedicated to delivering exceptional care and support to our residents. We pride ourselves on creating a warm and welcoming environment that fosters a sense of community and belonging.Your Role:As a Nursing Care Specialist, you will play a vital role in ensuring the...

  • Resident Services Coordinator

    18 hours ago

    St. Petersburg, Florida, United States Lurin Management Services LLC Full time

    BenefitsLurin Management Services LLC offers a comprehensive benefits package to its employees, including competitive compensation, opportunities for skill-building and development, and a supportive team environment. We recognize the importance of work-life balance and strive to create a positive and inclusive workplace culture.In addition to these benefits,...

  • Resident Cosmetologist

    6 days ago

    Petersburg, United States Virginia Department of Human Resource Management Full time

    Job SummaryThis is a challenging and rewarding opportunity to join our team as a Resident Cosmetologist at Hiram W. Davis Medical Center. In this role, you will provide cosmetology services to residents, including haircuts, shampoos, trims, and styling, while maintaining a safe and clean environment.Key Responsibilities• Provide cosmetology care to...

  • Customer Service Specialist

    7 days ago

    St Petersburg, United States Winn-Dixie Full time

    About the RoleThe Customer Service Specialist is a critical position within our retail team, responsible for creating a welcoming and inclusive shopping experience for our guests. This role requires a strong commitment to customer satisfaction and a willingness to go above and beyond to meet the needs of our customers.Key Responsibilities:Customer...

  • Resident Care Coordinator

    3 days ago

    Petersburg, Indiana, United States Amber Manor Care Center Full time

    Our Mission: At Amber Manor Care Center, our mission is to provide high-quality care and services to our residents, while also supporting the growth and development of our staff.">Job Description: As a Resident Care Associate, you will be responsible for providing general non-certified routine services in accordance with established procedures. This includes...

  • Resident Care Associate

    2 days ago

    Petersburg, Indiana, United States Amber Manor Care Center Full time

    Job SummaryThe Resident Care Associate (RCA) plays a vital role in providing routine non-certified services to our residents. This includes assisting with housekeeping, laundry, meal service, and ensuring the overall well-being of our residents.

  • Vascular Access Services Specialist

    3 days ago

    St. Petersburg, United States Fresenius Medical Care Full time

    About the PositionWe are seeking a skilled and compassionate Licensed Practical Nurse (LPN) to join our Vascular Access Services team as a Vascular Access Services Specialist. In this role, you will work closely with medical professionals to provide direct patient care, perform various tasks, and ensure the smooth operation of our facility. If you are a...