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Human Services Supervisor

1 month ago

Waukesha, Wisconsin, United States Waukesha County Full time
Salary: $39.46 - $52.18 Hourly
Location : Waukesha, WI
Job Type: Full-time
Job Number: HS SUPV 2/13/25
Department: Health & Human Services Department
Opening Date: 03/12/2025
Closing Date: Continuous

Description
Waukesha County Department of Health & Human Services is recruiting for a talented professional to join its team as a Human Services Supervisor.

The current opening is in the Crisis Intervention Services Unit. Comprised of a team of Clinical Therapists 24/7, Crisis Intervention Services are supervised by a Health and Human Services Coordinator and Human Services Supervisor. This position requires a mental health professional possessing an unrestricted Licensed Professional Counselor (LPC), Licensed Clinical Social Worker (LCSW), or Licensed Marriage and Family Therapist (LMFT) credential from the State of Wisconsin or the immediate ability to obtain one. Experience working in a DHS 34 certified Crisis Services program is required. Certification in Substance Use Disorder Treatment is desirable. This position assignment will be set to meet the needs of the 24/7 program with most hours scheduled outside of business hours. Work schedule is: Monday - Friday, 2pm- 10pm.

Example of Duties
Under direction, to perform work involving the supervision of unit staff in implementing, monitoring and evaluating human service programs, and to perform other duties as required.
  1. Supervises unit staff, manages unit workload, and reviews day to day determinations made by unit staff on client needs, eligibility for services, treatment plans, funding issues and appropriate placements in accord with state and federal standards.
  2. Provides oversight and direction to staff in responding to crisis and emergency situations which involve the health and safety of vulnerable populations.
  3. Provides program monitoring of contracted services for the unit to ensure contract compliance within budget constraints.
  4. Evaluates program effectiveness on a client specific basis, resolves problems between staff and contract agencies, recommends corrective action if warranted and gathers information for development of new services to meet changing needs.
  5. Participates in the evaluation of unit program operation for compliance with federal, state and local laws, regulations and codes to ensure certification and funding.
  6. Selects and evaluates unit staff and makes recommendations on other personnel related activities.
  7. Develops, coordinates and presents in service training and staff development programs and orientation on new regulations impacting on the unit.
  8. Assists in budget preparation for the unit and in grant application preparation in order to gain program funds for unit needs.
  9. Assists in preparation of requests for proposals by gathering historical and statistical data, and evaluates vendors and makes recommendations concerning their selection.
  10. Serves as liaison between the unit and the courts, law enforcement agencies, professionals, community groups, schools and the general public.
  11. Serves on advisory committees for the unit and acts as a consultant to provider agencies.
  12. Consults with other unit supervisors regarding clients' needs, available services and future impact on the unit in order to provide for continuity of cases.
  13. Performs emergency government duties as assigned in event of Waukesha County Emergency Government declaration.
  14. Performs other duties as required.
QUALIFICATIONS
Essential Knowledge and Abilities
  1. Considerable knowledge of the principles, practices, methods, and techniques used in providing human service programs.
  2. Considerable knowledge of the role of human service programs and the objectives of a public agency providing these services.
  3. Considerable knowledge of social, medical, and rehabilitative issues such as family disorganization, child maltreatment, poverty, unemployment, alcoholism, drug addiction, mental illness, developmental disability, and their effect on the individual and family.
  4. Considerable knowledge of federal, state, and local laws, rules and regulations concerning the operation of human service programs specific to the population served.
  5. Considerable knowledge of administrative, managerial, and supervisory principles and practices.
  6. Considerable knowledge of revenue sources including third party insurance reimbursement regulations and processes.
  7. Working knowledge of computerized department program software, including electronic health record, Internet access, and database, spreadsheet and word processing programs.
  8. Working knowledge of contract management, monitoring and evaluation.
  9. Working knowledge of budgeting, planning, and analytical methods and techniques.
  10. Working knowledge of community resources relating to populations served.
  11. Working knowledge of confidentiality statutes and requirements, including the Health Insurance Portability and Accountability Act (HIPAA) of 1996.
  12. Ability to plan, assign, supervise, and evaluate the work of others.
  13. Ability to utilize word processing, database and spreadsheet programs.
  14. Ability to interpret and apply agency rules, directives and policies.
  15. Ability to establish and maintain effective working relationships with staff, clients, community and social agencies, businesses, and the general public.
  16. Ability to effectively interact with sensitivity with persons from diverse cultural, socioeconomic, educational, racial, ethnic, and professional backgrounds, and persons of all ages and lifestyles.
  17. Ability to plan, develop, implement and evaluate programs for client services and referrals.
  18. Ability to make effective decisions on service intervention in a crisis oriented environment.
Minimum Qualifications
You must meet these minimum Training and Experience requirements:
      1. a. Graduation from a recognized college or university with a bachelor's degree in social work, sociology, psychology, or a closely related field.
        OR
        b. For work assignments in the Clinical Division, a master's degree in social work, sociology, psychology, or a closely related field is required. Possession of an unrestricted license by the State of Wisconsin as a mental health or substance abuse provider.
      2. Three (3) years of responsible professional work experience in social work or counseling in a human service agency.
      3. A master's degree from a recognized college or university in social work, sociology, psychology, or a closely related field may be substituted for one (1) year of the required work experience.
Supplemental Information

Base hours for this position come with an expectation to work regularly outside of business hours to meet the needs of the program, consumers, and the division.

Successful candidate will be eligible for performance based merit increases and non-base performance awards.

This position includes a comprehensive benefit package including an on-site medical clinic.
01

Do you have a master's degree in social work, sociology, psychology, or a closely related field?
  • Yes
  • No
02

Do you possess an unrestricted license by the State of Wisconsin as a mental health or substance abuse provider?
  • Yes
  • No
03

Do you have at least two (2) years of responsible professional work experience in social work or counseling in a human service agency?
  • Yes
  • No
04

What licenses and certifications do you possess?
05

This position oversees a 24/7 program and will require flexible scheduling. Are you able and willing to work mid-afternoon, evening, and occasional weekend hours? Weekend hours will be required on a regular or rotating basis.
  • Yes
  • No
06

Describe your experience providing services or supervising services within a certified Crisis Services program.
07

Outline your experience providing services or supervising services for individuals with mental health and substance use disorders.
08

Describe your experience working with law enforcement in a professional capacity as it relates to mental health calls for service.
Required Question