Conservation Field Investigator

2 weeks ago

San Antonio, Texas, United States San Antonio Water System Full time
Salary : $48,672.00 - $83,512.00 Annually
Location : San Antonio, TX
Job Type: Full Time
Job Number: 2025-00077
Department: Public Affairs
Opening Date: 02/28/2025
Closing Date: 3/16/2025 11:59 PM Central

Grade 17 - Starting hourly rate: $23.40. Rate of pay depends on qualifications.

Job Description

JOB SUMMARY

The Conservation Field Investigator performs a variety of functions including irrigation system plan reviews and operational irrigation system inspections for residential (including home builders) and commercial customers. This position will occasionally conduct irrigation system consultations and educates customers on water conservation; evaluates, makes recommendations, and communicates complex information on solutions that save water, and provides information on SAWS' incentive programs.
ESSENTIAL FUNCTIONS
  • Conducts desktop review and approval of irrigation system plans for new irrigation systems at residential and commercial locations as well as perform operational inspections of newly installed irrigation systems after plan review.
  • Conducts irrigation/landscape water conservation audits of residential and commercial irrigation systems and landscapes. Identifies and assesses opportunities based on the customer's unique situation to improve water use efficiency through landscape changes, irrigation management and available technologies.
  • As a subject matter expert, educates commercial and residential customers about water efficient landscapes, appropriate landscape irrigation scheduling, and programs and technology available to customers to assist in landscape transformations that result in water conservation.
  • May identify issues or conservation opportunities for customers for other water using equipment such as pools, water softeners, hot water tanks, and indoor plumbing.
  • Compiles and analyzes data to resolve complex water use situations.
  • Provides information to customers about SAWS Conservation programs.
  • Recommends enforcement activity as required.
  • Responds to difficult customer relations situations, involving upset and dissatisfied customers, takes action to resolve complaints where appropriate with sensitivity and good judgment.
  • Writes articles, and scripts for videos they may appear in for GardenStyleSA.com or other SAWS related conservation materials.
  • Represents SAWS and may make public presentations at community events, independently or with other SAWS staff.
  • Performs other duties as assigned.
DECISION MAKING
  • Works under limited supervision.
MINIMUM REQUIREMENTS
  • High School Diploma or GED and three years' experience performing conservation, landscape, irrigation or related field experience OR Bachelor's Degree from an institution accredited by a recognized accrediting agency and 6 months of directly related experience.
  • Valid Class "C" Texas Driver's License.
  • Must have one of the following licenses issued by the Texas Commission on Environmental Quality (TCEQ) within the first year of employment:
    1. Irrigation Technician
    2. Landscape Irrigator
    3. Irrigation Inspector.
  • Ability to report to work on time, maintain a good attendance record, and work all designated work schedules.
PREFERRED QUALIFICATIONS
  • Bilingual in English/Spanish.
  • Ability to communicate landscape conservation concepts verbally and in writing to the general public.
  • Experience working with the general public on a customer service, volunteer educator or similar interactions.
  • Landscape Irrigator License from the State of Texas.
JOB DIMENSIONS
  • Knowledge of and ability to learn multiple database and software platforms.
  • Ability to analyze data and draw conclusions from multiple data and information sources.
  • Ability to establish and maintain contact with internal and external customers and the community at all levels.
  • Ability to operate computers and other standard office equipment.
  • Ability to tactfully and effectively handle sensitive customer relations situations and diffuse situations that are highly emotional and volatile.
  • Ability to communicate effectively, verbally and in writing.
  • Ability to meet the required performance standards within the area of assignment.
PHYSICAL DEMANDS AND WORKING CONDITIONS
Physical requirements include lifting up to 50 lbs. occasionally and pushing a maximum force of 105 lbs. through situations such as turning valves on and off. Subject to standing, sitting, walking, climbing, bending, crawling, squatting, kneeling, and working in cramped and strained positions for long periods of time to perform job scope.
Working conditions are in a field environment with exposure to adverse weather and traffic conditions and other safety/health hazards. Operates a SAWS vehicle and equipment on a daily basis.

May be required to work hours other than regular daytime schedules such as weekends, shift work, overtime and on-call duty.
San Antonio Water System values the contributions of all its employees, providing them the best in compensation and benefits. The benefits package is designed to attract and retain a workforce of qualified employees who share a responsibility in providing quality water to 1 million consumers.
From an affordable medical and dental plan to life-sustaining retirement and insurance plans, we offer benefits that reward employees for their commitment to a challenging career at SAWS. Employee benefits include the following:
  • Competitive, market-based salaries
  • Performance-based incentives
  • Medical benefits
  • Dental benefits
  • Life insurance
  • Prescription drug program
  • Vision care plan
  • Two retirement plans
  • Deferred compensation plans (457 plan)
  • Disability income
  • Paid leave (vacation, sick, personal)
  • Education assistance program
  • Employee assistance program
  • Flexible, tax-deferred health and dependent care spending accounts
  • Wellness programs
  • On-Site Fitness Facilities
  • Community service opportunities
Click on the link for additional information regarding benefits:
01

Please select one of the following descriptions that best identifies your level of education and experience for this position.
  • I have a High School Diploma or GED; Plus three (3) years' experience performing conservation, landscape, irrigation or related field experience.
  • I have a Bachelor's Degree from an institution accredited by a recognized accrediting agency;Plus six (6) months of directly related experience.
  • I do not meet the required education and experience for this position.
02

Do you currently have an irrigation technician or irrigation license from the State of Texas?
  • Yes, I have an Irrigation Technician license issued by the Texas Commission on Environmental Quality (TCEQ).
  • Yes, I have a Landscape Irrigator license issued by the Texas Commission on Environmental Quality (TCEQ).
  • Yes, I have an Irrigation Inspector license issued by the Texas Commission on Environmental Quality (TCEQ).
  • No, I do not have any of the licenses listed above, but I understand I must possess one of these licenses within the first year of employment.
03

Describe your experience with designing, installing, or inspecting irrigation systems in Texas.
04

How would you describe your knowledge of, or interest in, landscape design and horticulture practices?
05

Describe any experience providing customer service or performing community engagement and/or outreach on any topic.
06

Do you have a valid Texas driver's license? If so, what type of driver's license do you have?
  • Class C
  • Class CDL - B
  • Class CDL - B w/Tanker
  • Class CDL - B w/Tanker Hazardous Material
  • Class CDL - A
  • Class CDL A - w/Tanker
  • Class CDL A - w/Tanker Hazardous Material
  • Class CDL A - Combination N and X
  • I do not have a valid driver's license.
  • I have a valid driver's license from another state.
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