Customer Service Coordinator

1 week ago

Altamonte Springs, Florida, United States Trustco Bank Full time
Job Title: Customer Service Coordinator

Reports to: Customer Service Supervisor

FLSA Status: Non-Exempt

Salary Grade: NE10

Supervisory Responsibility: No

SUMMARY:

The Customer Service Coordinator is responsible for handling inbound calls from existing customers regarding a variety of requests relating to the Bank's products and services. Using their product knowledge and customer service skills, Customer Service Coordinators resolve issues, provide support and offer information, as needed, to keep customers satisfied and retain business.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned by supervisor.
  • Handle a large volume of inbound customer calls in a timely manner and provide accurate, satisfactory answers to their questions and concerns.
  • Identify customer needs, research and resolve issues, and provide solutions.
  • Identify growth opportunities and inform customers about the Bank's new and existing products/services and current promotions to seize opportunities to capture additional business when appropriate.
  • Verifies and processes account inquires and ensures they are mailed in a timely manner.
  • Processes e-tickets from the branches, providing pin and password resets.
  • Guide callers through troubleshooting situations and navigating them through the Bank's website, Online and Mobile platforms and other products and services.
REQUIRED EDUCATION/EXPERIENCE:
  • High School Diploma or equivalent education or experience.
  • Customer service experience with customer focus and adaptability to different personality types.
  • Effective verbal communication skills with active listening.
  • Well organized with the ability to manage multiple tasks and work to time sensitive deadlines.
  • Ability to work well independently and in groups.
PREFERRED EDUCATION/EXPERIENCE:
  • Call center experience.
POSITION TYPE/EXPECTED HOURS:

This is a full-time position (40 hours per week). Work hours are scheduled around the following customer service hours:

Monday 8:00am - 8:00pm

Tuesday 8:00am - 8:00pm

Wednesday 8:00am - 8:00pm

Thursday 8:00am - 8:00pm

Friday 8:00am - 8:00pm

Saturday 8:00am - 5:00pm

Sunday Closed

TRAVEL:

No travel.

LANGUAGE SKILLS:

Must be able to speak, read, write, and understand the primary language(s) used in the workplace; bilingual skills a plus. Ability to read, analyze, and interpret general business information, including but not limited to company policies and procedures. Ability to effectively present information and respond to questions from groups of managers and customers.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • This is largely sedentary role, requiring use of typical office equipment such as a computer, laptop and phone.
  • Ability to communicate both in person and/or by telephone.
WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

For the most part, ambient room temperatures, lighting and traditional equipment as found in a typical office / retail environment.

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

AFFIRMATIVE ACTION PLAN/EQUAL EMPLOYMENT OPPORTUNITY STATEMENT:

Trustco Bank is an equal opportunity/affirmative action employer. It is the policy of Trustco Bank to take affirmative action in affording equal employment opportunities to all qualified persons without regard to race, color, religion, sex, national origin, age, marital status, genetic information, disability or protected veteran status.

This includes, but is not limited to, the following:
  • Hiring, placement, upgrading, transfer, demotion or promotion
  • Recruitment, advertising or solicitation for employment
  • Treatment during employment
  • Rates of pay or other forms of compensation
  • Selection for training, including apprenticeship
  • Layoff or termination
It is the policy of Trustco Bank to cooperate to the fullest extent with the applicable regulations of the Civil Rights Act and any legislation on Equal Employment Opportunity.

EEO Statement:

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
recblid wy4uwuzmsx6lw6i5m7vjxypk9ab7u9

  • Part-Time Customer Service Coordinator

    1 day ago

    Altamonte Springs, Florida, United States Trustco Bank Full time

    SUMMARY: The Customer Service Coordinator is responsible for handling inbound calls from existing customers regarding a variety of requests relating to the Bank's products and services. Using their product knowledge and customer service skills, Customer Service Coordinators resolve issues, provide support and offer information, as needed, to keep...

  • Customer Service Representative

    4 days ago

    Altamonte Springs, Florida, United States Trustco Bank Full time

    Job Title: Customer Service CoordinatorWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Coordinator. As a key member of our contact center, you will be responsible for providing exceptional customer service to our clients, resolving issues, and promoting our products and services.Main...

  • Customer Service Representative

    5 days ago

    Altamonte Springs, Florida, United States Jason's Deli Full time

    About Jason's DeliAs a Restaurant Customer Service Team Member at Jason's Deli, you'll prioritize work tasks while anticipating customers' needs and coordinating with co-workers to ensure an exceptional dining experience.Main ResponsibilitiesMaintain a clean and organized system to keep track of multiple takeout and delivery ordersEnsure accuracy and...

  • Customer Service Representative

    1 day ago

    Altamonte Springs, Florida, United States Trustco Bank Full time

    About the Role:The Customer Service Coordinator plays a vital part in ensuring customer satisfaction by handling inbound calls and resolving issues efficiently.Key Responsibilities:Provide timely and accurate responses to customer inquiriesIdentify customer needs and offer solutionsProcess account inquiries and ensure timely resolutionGuide customers through...

  • Client Service Coordinator

    2 days ago

    Altamonte Springs, Florida, United States Banfield Pet Hospital Full time

    SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming,...

  • Lead Customer Service Representative

    2 days ago

    Altamonte Springs, Florida, United States Circle K Full time

    JOB DESCRIPTION Store 2721120: 19531 NW US Hwy 441, High Springs, Florida 32643 Availability - Shift/Days Flexible Availability Lead Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no...

  • Maintenance Services Coordinator

    6 days ago

    Altamonte Springs, Florida, United States RangeWater Real Estate Full time

    About RangeWater Real EstateWe're a forward-thinking company dedicated to delivering exceptional service and creating a positive impact on the lives of our residents. As a leader in Multi-Family Real Estate, we recognize the importance of our team members in achieving this goal.Career OpportunitiesWe're seeking a skilled Maintenance Supervisor to join our...

  • Customer Service Representative

    2 days ago

    Altamonte Springs, Florida, United States Waste Connections Full time

    Waste Connections is looking for a Customer Service Representative (CSR) for our location in Altamonte Springs, FL (Orlando). This position is very similar to a call center type position where you will handle inbound calls from our customers. The Customer Service Representative (CSR) fields calls from Customers and works to resolve problems they raise...

  • Customer Service Representative

    49 minutes ago

    Altamonte Springs, Florida, United States Trustco Bank Full time

    The Customer Service Representative role at Trustco Bank is an exciting opportunity to join our team and make a difference in the lives of our customers. As a key member of our customer service team, you will be responsible for handling inbound calls from existing customers regarding various requests related to our products and services.Your primary...

  • Customer Service Representative

    9 hours ago

    Altamonte Springs, Florida, United States Michael's Inc Full time

    The Customer Service Representative role at Michaels is all about creating memorable experiences for our customers. You'll be the face of our brand, responding to customer inquiries, resolving issues, and ensuring that every interaction leaves a lasting impression.Key Responsibilities:Respond to customer inquiries in a timely and professional mannerResolve...

  • Customer Service Representative

    1 week ago

    Altamonte Springs, Florida, United States LaSalle Network Full time

    LaSalle Network is currently working with a client who is hiring for a part-time Customer Service Representative This position is hybrid in Altamonte Springs, FL Our client is looking for an individual that has strong communication skills, positive attitude and eagerness to learn and grown in a fast-paced environment.Part-Time Customer Service Representative...

  • Customer Service Representative

    3 weeks ago

    Altamonte Springs, Florida, United States LaSalle Network Full time

    LaSalle Network is currently working with a client who is hiring for a part-time Customer Service Representative This position is hybrid in Altamonte Springs, FL Our client is looking for an individual that has strong communication skills, positive attitude and eagerness to learn and grown in a fast-paced environment. Part-Time Customer Service...

  • Customer Service Representative

    3 weeks ago

    Altamonte Springs, Florida, United States LaSalle Network Full time

    LaSalle Network is currently working with a client who is hiring for a part-time Customer Service Representative This position is hybrid in Altamonte Springs, FL Our client is looking for an individual that has strong communication skills, positive attitude and eagerness to learn and grown in a fast-paced environment. Part-Time Customer Service...

  • Customer Service Representative

    2 weeks ago

    Altamonte Springs, Florida, United States LaSalle Network Full time

    LaSalle Network is currently working with a client who is hiring for a part-time Customer Service Representative This position is hybrid in Altamonte Springs, FL Our client is looking for an individual that has strong communication skills, positive attitude and eagerness to learn and grown in a fast-paced environment. Part-Time Customer Service...

  • Customer Service Supervisor

    6 days ago

    Altamonte Springs, Florida, United States Walmart Full time

    Job OverviewAs a Front End Service Team Supervisor at Walmart, you will be responsible for ensuring exceptional customer service and compliance with company standards. Your primary role will be to greet customers, process returns and refunds, and conduct financial transactions.Key responsibilities include:Providing excellent customer serviceEnsuring store...

  • Customer Service Ambassador

    2 days ago

    Altamonte Springs, Florida, United States Waste Connections Full time

    Company OverviewAt Waste Connections, we are committed to delivering exceptional service to our customers. As a key member of our team, you will play a vital role in ensuring that our customers receive the highest level of service and support.

  • Customer Service Representative

    6 days ago

    Altamonte Springs, Florida, United States Winn-Dixie Full time

    We are seeking a highly motivated and customer-focused Cashier and Stock Assistant to join our team at Winn-Dixie. As a key member of our retail team, you will be responsible for ensuring a seamless shopping experience for our customers, while also maintaining a well-stocked store environment.Your key responsibilities will include:Operate cashiering...

  • Table Service Coordinator

    6 days ago

    Altamonte Springs, Florida, United States First Watch Restaurants Full time

    We are seeking a highly motivated and detail-oriented individual to join our team as a Table Service Coordinator. In this role, you will be responsible for providing exceptional service to our guests by ensuring their table settings are accurate and their needs are met throughout their meal.

  • Customer Service Representative

    3 weeks ago

    Altamonte Springs, Florida, United States Bryan Strasburger - State Farm Agent Full time

    About the Agent:With an extensive 25+ year career in the insurance industry, I began my journey with MetLife and later gained valuable experience with Downey Insurance and other Brown & Brown, Inc. subsidiaries. Now I am a State Farm Insurance Agent for Orlando and the surrounding Central Florida areas. Originally from the Midwest (Indiana & Nebraska), my...

  • Customer Service Professional

    6 days ago

    Altamonte Springs, Florida, United States Randstad USA Full time

    About the Team">We are a dynamic team of professionals dedicated to providing exceptional HR services. We are seeking a skilled Contact Center Professional to join our team and help us deliver outstanding results.">Key Responsibilities">">Provide expert guidance on payroll, benefits, and employee data management">Manage high call volumes while maintaining...