Bilingual Customer Service Associate

2 weeks ago

Fairfax VA, United States Elevated Dynamics Full time

The Bilingual Customer Service Representative will report to the Key Account Manager. The primary responsibility is to support our customers with orders in both English and Spanish as needed. The role involves all aspects of customer service, sales management, and coordination with other departments. As the Bilingual Customer Service Representative, we are seeking a dynamic early career professional in search of an access point to a management career in the sales, marketing, and/or consulting industries.
Please make an application promptly if you are a good match for this role due to high levels of interest.

This Entry Level position will work with a group of seasoned sales and marketing professionals. Qualifying customer leads created by the clients we represent and finalizing sales with our direct marketing tactics. The ideal candidate is competitive, energetic, passionate, and aggressive in their pursuit of excellence. Successful employees will be considered for advancement to higher-level management positions within the organization. xrczosw We offer a fast-paced work environment, competitive compensation, and the opportunity to work in one of the hottest start-ups in the Fairfax area.
Essential Job Duties of the Bilingual Customer Service Representative:

Handles in-person customer inquiries with the highest degree of empathy and professionalism
Required to handle emails, inbound or outbound telephonic contacts
Provides first call resolution to customers before escalation
Working in one or multiple skill sets over various customer contact channels
Provides customer information and narratives to the appropriate department for processing

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