Store Manager

2 weeks ago

Garden City NY, United States The UPS Store Full time

Store Manager – Multi-Unit Retail Operations (UPS Store Network) Long Island & NYC
11-Location, High-Performing Franchise Network
We’re a top-performing network of 11 UPS Stores seeking a strong Store Manager who thrives in leadership, operations, team development, and customer experience. You’ll run the daily performance of a center while being supported by an Operations Manager, Unit Managers, and structured systems.
This is a long-term career role with real advancement — not a typical retail job.


A dedicated support structure (Ops Manager + Unit Managers)
Strong training, coaching, and development programs
Consistent mentorship and real visibility into multi-unit operations
Growth opportunities toward Unit Manager, Multi-Unit Leader, or specialty ops roles


Coach, train, and mentor team members to hit performance goals
Participate in hiring, onboarding, and ongoing coaching
Oversee shipping, packing, print, mailboxes, retail, notary, Amazon/Happy Returns
Maintain store standards, compliance, and cleanliness
Execute daily workflows and ensure smooth store operations
Sales & Customer Experience
Drive upselling, engagement, and customer satisfaction
Improve key store metrics (ACT, A/G Ratio, Print Sales, Mailbox Renewals)
Ensure every customer receives a premium UPS Store experience
Business & Performance Management
Analyze performance reports and implement improvements
Control labor, supplies, inventory, and operational costs
Set daily priorities and maintain strong store execution


Retail management
Hospitality or service leadership
Logistics or shipping operations
Customer service leadership
Positive, reliable, and customer-focused


A structured, supported management environment
A high-performing, well-resourced network
Training, coaching, and ongoing development
If you’re a strong leader with operational discipline and you want to grow within a multi-unit environment, we’d love to connect.

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