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Automotive Customer Service Specialist
1 month ago
- Ensure the guest's happiness and their likelihood to recommend EchoPark to others.
- At all times act as the owner of the company/guest communication. Own the guest's concerns until you've resolved any issues and/or met the guest's needs.
- Answer and return all guest phone calls and emails in a timely, friendly manner.
- Communicate with sales and recon departments.
- Schedule appointments.
- Meet and greet the guest, make the guest feel welcome, and set expectations regarding the upcoming process.
- Liaise with recon to ensure timely completion and with guests to provide updated information and expectations.
- Ensure repairs have met company standards and guest expectations.
- Work to create an outstanding culture of communication with the guest and team.
- Demonstrated customer service and attention to detail
- Experience in problem resolution
- Be transparent
- Take the high road
- Willingness to learn
- Take ownership
- Celebrate small successes
- $42k salary base with monthly bonus opportunities
- Health, Dental and Vision Insurance
- 401k with a 4% company match
- Paid vacation
- Access to leadership and personal development programs
- Casual dress
