Software Help Desk

Chubb’s Global End User Services (EUS) organization is relentlessly focused on driving and improving the end user experience globally thru technology programs, deliveries and innovative solutions. With an extreme focus on the end user and a drive for excellence, the organization owns and oversees activities that support new ways of working to help improve productivity and simplify the technology experience.
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We are looking for a Site Support Analyst to assist employees, new hires and contractors with technical issues related to their PC’s, mobile devices, and peripherals. The role holder will support hardware and software issues as well as upgrades related to desktop technology, will help develop, implement and enforce policies and procedures related to end user technology and will have excellent customer service skills and a positive attitude. 
Troubleshoot and remediate PC/peripheral/mobile device hardware and software issues and incidents related to internal and external applications including all Microsoft products.
Support users in their use of printers, digital scanners, smart devices, meeting room scheduling and video conferencing technology 
Train and guide staff on hardware and software usage
Support of training and meeting room hardware as well as supporting users in scheduling and executing meetings and conference calls 
Process help desk tickets for employees and contractors
Support end users both physically in the office as well as working remotely
install and configure software based on user service requests
Document resolution to desktop issues, propose solutions to root cause problems
Maintain hardware and surplus inventories and processes associated with receiving, processing, and tracking incoming and outgoing equipment
Respond to incidents by phone, chat or email in a timely manner
Manage new hire setups, including coordination and configuration of equipment
Document resolutions to desktop issues and propose solutions to root cause problems
Serve as a key contact and representative of IT for projects and initiatives such as:
Office Moves and Real Estate Initiatives
Major Software Roll Outs
Security Implementations and Compliance issues
Train and guide staff on hardware and software usage
Document resolution to desktop issues, propose solutions to root cause problems.
Strong understanding of PC hardware skills and an interest and eagerness in technology and support for end users
Microsoft Certified Desktop Support Technician certification a plus
Knowledge of Mac OS/Apple iOS
Experience setting up printers, monitors and IT cabling
Ability to document processes and procedures
Superior customer service and interpersonal skills
With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees.