Head of Salesforce Delivery
1 week ago
About This Role At Writer, we help our customers become AI-first companies by transforming each function in their organization in a deeply partnered way. As an AI Program Delivery Manager, you'll help enterprises adopt Writer, enabling them to transform their processes and workflows to be AI-first. You play a key role in ensuring that customers gain early wins and establish the foundation for AI adoption at scale.
Act as part of the account team, partnering closely with Customer Success Managers and Account Executives, to ensure successful customer adoption of Writer.
Define and own a comprehensive delivery plan across all workstreams mapped to our customer success blueprint (delivery methodology).
Collaborate with customers on program planning, and hold cross-functional teams accountable to the plan for key deliverables and milestones.
Proactively identify, assess, mitigate, and escalate as needed, potential risks that could impact the success of the customer's adoption of the Writer platform.
Strong background in complex program and/or project management, delivering SaaS and/or enterprise AI solutions for Fortune 500 customers.
Highly consultative and also experienced in the art of change management. Experience with AI transformation in the enterprise a plus.
7+ years of B2B SaaS or AI delivery management either in-house or as part of a global consulting firm.
Significant experience in client management, serving as the primary point of contact during implementation.
Deep technical knowledge of, and curiosity about, LLMs, Graph RAG, and the art of the possible with the application of this technology for an enterprise.
Bachelor's degree in Computer Science, or other core STEM area of study.
Benefits & Perks (US Full-time Employees) Generous PTO, plus company holidays.
Medical, dental, and vision coverage for you and your family.
Fertility and family planning support.
Flexible spending account and dependent FSA options.
Health savings account for eligible plans with company contribution.
Home office setup, cell phone, internet.
Wellness stipend for gym, massage/chiropractor, personal training, etc.
Competitive compensation, company stock options and 401k.
Writer is an equal-opportunity employer and is committed to diversity. We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Seniority Level Mid-Senior level
Employment Type Full-time
Job Function Management and Manufacturing
Industries Software Development
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