General Manager Crumbl Cookies
2 weeks ago
Are you self-motivated and looking for more than just a paycheck? If that's you, keep reading. It's more than a bakery. It's more than retail. At Crumbl Cookies in Massapequa, New York, we are cultivating an experience with customers and crew that builds and lifts others while developing your own business-oriented managerial mindset. Crumbl offers cookies in a way that can't be found anywhere else. With a weekly rotating menu, open concept kitchens, and a famously recognizable pink box, Crumbl is revolutionizing the gourmet dessert experience.
Do you want to be part of the fastest-growing cookie franchise in the country? We are seeking talented General Managers who want to grow with us
As a General Manager, you will play a very important role in operating the store daily. You will be responsible for:
Maintaining a fast, friendly customer experience.
Keeping a clean, organized kitchen.
Ensuring continuous flow of high-quality cookies.
Training bakers to provide great customer service.
Working alongside the crew (this will be roughly 85% to 90% of your time).
Managing Assistant General Manager, shift managers, and bakers.
Addressing employee questions and concerns.
Handling back-of-the-house work such as training, interviewing, ordering, scheduling, and communicating with partner vendors.
Regularly coordinating and communicating with owners.
Anticipated Hours:
Days: Monday through Saturday
Shifts: Morning, day, and night
Pay: Starting Salary + Bonuses = up to $80,000
Benefits:
Total 10 Days PTO for Vacation and Sick Time
Employee Discount
Off Every Sunday
Early close on certain holidays
Quarterly Bonuses - Your success is our Success
Regular performance collaboration and career growth opportunities
Upon successful completion of the 90-day training period, manager compensation and benefits will begin.
Experience:
At least 1 year in restaurant/food industry management (Preferred not required)
Certifications:
Valid Driver's License (Required)
ServSafe Food Handlers Certification (Preferred but if you do not have, will pay for certification)
Physical Requirements:
Ability to lift packages between 10-55 lbs
Ability to be on your feet for the entire shift
Climb a ladder
Corporate Uniform:
Crumbl shirts and hat (required to be worn at each shift) will be provided
Black pants
Black sneakers
No jewelry
Software: Knowledge preferred but not required, will train:
Proprietary software (Crumbl platform)
Apple products (Apple TV, iPads)
When I Work
Slack
Specific Job Responsibilities:
Taking ownership of all operational aspects
Training all roles including bakers, shift leads, and delivery drivers
Knowing your team well enough to identify employees who may want further training to advance to the next level/role
Maintaining set standards such as cleanliness and quality control
Creating work schedules and addressing any schedule gaps
Tracking sales and calculating healthy labor cost
Managing new applications, interviewing, and hiring new employees
Sharing and enforcing state and corporate policies and rules
Addressing and documenting any employee disputes and infractions
Interacting with customers and resolving any service issues
Stepping into various roles when the store needs help such as baker, delivery, restocking
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