Service Technician Lead

Position Title: Service Technician Lead
Reports To: Field Supervisor or General Manager 
Status : Full-time, Regular position
Why You Should Join the Service Experts Team?
we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth.  Service Experts Company Perks and Benefits for YOU
~ Top Pay for Top Performers, including incentive and bonus opportunities ( depending on the position )
~ 24 paid days off within your first year of employment (vacation, personal holidays, & national holidays)
~Ready to get out of your work truck? We have ample advancement and career-growth opportunities available across the U.Hold on to your more of your paycheck with Company-sponsored Medical, Dental, and Vision Insurance programs
Company-provided smart phone , tablet , uniform plan , and tool replacement program
We’ll make you better at what you do with our internal Training Academy
Best-in-class 401(k) Retirement Savings Plan with attractive company matching contributions
Company-paid employee Life Insurance with options for YOU and your Family
Short-term and Long-term disability insurance options that will protect you and your family if you are unable to work
Legal advice, pet insurance, and health advocacy programs
  Come join the BEST and the BIGGEST team in HVAC: Service Experts Heating, Air Conditioning, & Plumbing
Under minimal supervision, performs diagnostic and service work on residential and/or light commercial HVAC equipment and accessories. Communicates with customer to answer questions, resolves problems, and ensures complete customer satisfaction. Promotes products and services to customer. Works under the direction of the Field Supervisor or General Manager.
Works under minimal supervision to perform residential and/or light commercial service and maintenance calls  
Analyzes, diagnoses, and resolves customer problems in a courteous, professional, timely, and accurate manner  
Diagnoses and performs services on heating, air conditioning, ventilation, and refrigeration equipment as well as accessories in an accurate and timely manner  
Inspects equipment and performs diagnostics on equipment to identify potential problems to prevent premature and unexpected breakdowns or callbacks  
Completes routine maintenance and equipment cleaning as needed or required  
Responsible for delivery and removal of parts and equipment needed to complete service work  
Using hand-held device records all required information on customer call. Collects payment from customer.  
Responsible for delivery of excellent customer service and sustaining high levels of customer satisfaction  
Promotes products and services to the customer. Calls Sales and Service Coordinator with specifics on replacement product sales leads generated from customer service visit.  
Follows standard procedures and process, ensures that the company vehicle is properly stocked, returns defective warranty parts to the branch, and orders/replenishes vehicle stock as needed  
Reports any unsafe acts, conditions and hazards to direct supervisor/manager immediately 
Reports any contravention of legislation or company policy, procedure or program to direct supervisor/manager immediately 
Uses and maintains appropriate personal protective equipment (PPE) as prescribed by company program(s) or procedure(s) 
Operates devises or equipment as prescribed by company program(s) or procedure(s) 
Reports all injuries or incidents as prescribed by company program(s) or procedure(s) immediately 
High school diploma or GED with additional training and 10+ years’ experience in HVAC with technical training certification required  
Must possess all valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations for the geographical work area  
Skilled at servicing heating, air conditioning, and ventilation equipment as well as related accessories  
Proficient mechanical aptitude and the ability to operate all necessary tools and equipment  
Proficient and able to operate all necessary tools and equipment to perform various service projects  
Proficient at reading wiring diagrams and troubleshooting problems with electrical, refrigerant and duct systems on HVAC equipment  
Proficient and able to properly start up and balance airflow and to properly align belts and pulleys on all systems with little to no supervision  
Proficient at troubleshooting and repairing electronic air cleaners, refrigeration systems, hot water systems, steam boiler systems, humidifiers, and related equipment with little to no supervision  
Effective communication skills to communicate with customer and resolve customer issues, complaints, or concerns  
Effective and efficient time-management and organizational skills  
Available to work flexible hours and on-call shifts as needed  
Ability to stand and walk and to climb ladders and attic stairs and to maneuver in attics, basements, and crawl spaces to access HVAC units. Ability to work in a variety of environmental conditions, including but not limited to the following: hot, cold, outdoor, indoor, dry, humid, slippery surfaces, heights, and congested areas