Head of Programme Management

2 weeks ago

Washington DC, United States Paving the Way Multi-Service Institute Full time

Dental insurance
~ Health insurance
~ Training & development
~ Flexible schedule

Program Director
Are you a compassionate leader ready to make a difference in community mental health? Join PTWMSI as a Program Director, where youll oversee the operational management, grant compliance, data performance, and stakeholder relationships for all assigned PTWMSI programs (SBE, VOC, MAP, etc.). This role ensures that program operations run smoothly, deliverables are met, partner expectations are fulfilled, and funding requirements are satisfied. The Program Director is the owner of program operations, while collaborating closely with the Clinical Director, who owns clinical quality and practice standards.
Program Operations Leadership (OWNED BY THIS ROLE)
Manage daily workflows, service schedules, caseload distribution, and site coverage.
Ensure operational processes support timely service delivery and compliance with grant requirements.
Maintain program calendars, school schedules, and site assignments.
Staff Supervision & Performance
Supervise non-clinical program staff and supervisors (program coordinators, administrative staff, support roles).
Provide workflow guidance, schedule management, and operational coaching.
Conduct operational performance evaluations.
Partner with the Clinical Director when staff performance includes both clinical and operational factors.
Grant Compliance & Data Performance (OWNED BY THIS ROLE)
Oversee all grant deliverables (DBH, OSSE, OVSJG, DC MAP, etc.). Partner with Finance to manage program budgets and spending these grants.
Track and interpret operational metrics (service logs, site attendance, outputs, grant deliverables).
Stakeholder & Community Partner Management (OWNED BY THIS ROLE)
Act as primary operational point of contact for schools, community partners, and program funders.
Represent PTWMSI at school meetings, site meetings, and grant-related partner events.
Identify and propose improvements to operational systems, workflows, and reporting structures.
Support leadership with operational components of new initiatives, expansions, and grant opportunities.
Collaborate with Clinical Director to ensure program structure supports clinical best practices.
Staff deployment to sites (Program Director owns scheduling; Program outcome reviews (operational vs clinical performance).
Addressing school feedback (operations vs clinical concerns).
Preparing programs for audits (operational documents vs clinical documentation).
Strong project and program management skills
Great communication and relationship management
Understanding of grant structures and compliance
Ability to manage data and produce performance reports
Master's degree in Public Administration, Social Work, Healthcare Management, or related field.
Minimum 47 years of program management experience in behavioral health or nonprofit settings.
Demonstrated experience with grants, outcomes reporting, and multi-site operations.
Flexible work from home options available.
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