Senior Client Service Executive

2 weeks ago

Oxford, Connecticut, United States Jobleads-US Full time
Client Service Director, Medical & Scientific Communications
Simpson Healthcare, an IQVIA Company, is an established scientific agency & dedicated partner to clients in the life sciences industry for over 20 years. We are actively seeking a Senior Client Service Director to join our growing team within IQVIA in support of both new & ongoing client relationships.
Client Service Director is responsible for optimizing the customer relationship with specific Simpson Healthcare clients and facilitates the relationships between the many internal and external departments associated with a project. Primary responsibilities include management of projects and client accounts, client relations, and brand management.
Project Management
Responsible for overall management of complex, highly visible projects on specific accounts including coordination of digital and interactive content, working with content experts to validate scientific accuracy, project goals, and timelines.
Develop creative concepts, prepare, and deliver client presentations in a manner that effectively showcases the featured content as directed by client, internal departments, and Key Opinion Leaders (KOLs).
Drive long-term planning of assigned accounts including timelines, quality assurance, SOP creation and adherence, and budget monitoring.
Supervise and train junior staff members, as applicable, by creating a positive work environment, fostering a team approach, manage training and development, and oversee project progress.
Collaborate with internal project team members and departments including Scientific Services, Interactive, and Marketing to ensure client expectations are being met.
Monitor projects to guarantee adherence and pull-through of client strategy.
Synthesize client feedback for implementation by project team members.
Track and report on all opportunities, key milestones, support requirements, etc.
Manage and attend relevant internal meetings, as assigned.
Contribute to enhanced customer service through timeliness and quality of communications and deliverables, including thorough hand-offs to internal project teams.
Develop and maintain working knowledge of managed products and disease areas.
Manage faculty recruitment, engagement, and relationships on behalf of clients.
Direct Account Team to meet timelines, deliver high quality items, and provide solutions to problems presented by internal team and client.
Participate in internal brainstorms, key client strategy and planning sessions, and Simpson Healthcare strategy/planning sessions.
Develop and adhere to SOPs and systems and identify areas for improvement within the company and account team.
Client Relations and Management
Manage the client relationship, setting clear expectations around deliverables and project plans.
Synthesize client feedback for implementation by project team members.
Collaborate with internal project team members and departments including Scientific Services, Interactive, and Marketing to ensure client expectations are being met.
Track and report on all opportunities, key milestones, support requirements, etc.
Play key role in new business development including brainstorming client solutions, pitching new business, supporting pitch presentation development, and organizing client kickoff meetings.
Brand Management
Establish meaningful, professional relationships with various client stakeholders, including gaining understanding of their individual roles, communication preferences, personal motivators, and the desired outcomes for the brand and for the team.
Ensure Simpson's brand is properly represented and promoted throughout client interactions, communications, and deliverables.
Promote and deliver service levels which are sustainable and allow for efficient delivery of a quality product.
Provide data, decisions, and delivery of services in support of client, project, and community success.
Minimum 5-8 years' experience in medical communications, healthcare marketing, or scientific agency.
Bachelor's degree required, preferably with emphasis in Marketing, Business, or Science. Must be efficient and skilled at using Microsoft Office (Excel, PowerPoint, Outlook, etc).
Demonstrated project management ability.
Strong organization and time management skills.
Ability to leverage internal and external relationships to the benefit of the project, client, and Simpson.
Proven success communicating with and presenting to key opinion leaders, mid- to C-level executives and other decision makers.
Please Note: This is a remote position for candidates based in the United States.
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide.
IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law.
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