Manager, Cloud Operations

This is a remote position in the Eastern Time Zone. Candidates in Central Time Zone may be considered. No travel is required. About the Company WideNet Consulting Group has a great opportunity for a Manager, Cloud Operations & Systems Engineering based in the Eastern time zone. Our client is a leading provider of advanced primary care in the U.S., serving over 2 million eligible patients through approximately 630 employer and union-sponsored clients. Our comprehensive services include advanced primary care, mental health, occupational health, musculoskeletal, and pharmacy services, delivered through our 680+ health centers across 41 states. We also offer virtual primary care and mental health services accessible in all 50 states. Transforming healthcare delivery with a patient-first approach, we prioritize convenient access to both in-person and virtual care, resulting in improved health outcomes and significant cost savings. Committed to inclusivity and collaboration, we foster a positive work environment and recruit exceptional talent to ensure expertise and compassion in healthcare delivery. We have been recognized as a five-time Modern Healthcare Best Places to Work in Healthcare winner and a six-time Best in KLAS award winner for employer-sponsored healthcare services. About the Role The Cloud Operations and Systems Engineering Manager leads our cloud infrastructure and systems operations team within our Technology organization. This role is responsible for AWS cloud deployments and operations, and oversight of Microsoft 365 (M365) environments. This role requires a strong blend of leadership, technical expertise, and operational discipline to drive excellence across our IT operations. Responsibilities Leadership & Strategy Lead and mentor a high-performing team of cloud and systems engineers. Drive strategic planning and execution of cloud and systems initiatives. Foster a culture of continuous improvement and operational excellence. Technical Execution Oversee AWS cloud architecture, deployment, monitoring, and optimization. Oversee M365 services including Exchange Online, SharePoint, Teams, and Intune. Ensure system performance, availability, and scalability through proactive monitoring and remediation. Support production environments and ensure high availability and reliability of services. Operational Excellence Lead and participate in infrastructure and platform efforts that span multiple teams, aligning technical solutions with organizational goals and engineering priorities. Own the IT operations support process, including ticket management and SLA achievement. Experience using ITSM solutions such as Freshworks or ServiceNow. Develop and refine operational processes, automation strategies, and incident response protocols. Lead implementation of observability and monitoring practices to ensure visibility into system health and performance. Collaboration & Cross-Functional Delivery Partner closely with the VP of IT Operations, VP of Core Engineering, VP of Data and Analytics, and the Principal Architect to align infrastructure and systems strategies with business goals. Collaborate with Information Security and Compliance team to implement IAM policies, secrets management practices, and audit controls across environments, ensuring alignment with frameworks like HIPAA, SOC2, HITRUST, and AWS Best Practices. Ensure infrastructure and systems are designed and maintained in compliance with HIPAA and PCI standards. Support the deployment and operationalization of internally engineered solutions, including our client's patient portal and admin portal, and third-party solutions including Salesforce, Snowflake, Tableau. Team Development Provide technical leadership, guidance and mentoring to Site Reliability Engineers, System Engineers and System Administrators. Conduct regular performance reviews, training, and career development planning. Promote knowledge sharing and best practices across the IT Operations team. Qualifications Bachelor's degree in systems engineering, computer science, or a related field and a minimum of 5 years' experience deploying cloud-based applications or developing in cloud environments, or equivalent combination of education and experience. AWS certification preferred. Required Skills Cloud & Infrastructure Strong and current AWS expertise, particularly in ECS, Docker, Kubernetes, IAM, and Terraform. Experience with containerization, microservices, and CI/CD pipelines. Familiarity with virtualization technologies and observability tools. Enterprise Platforms: Experience with M365, Snowflake, Databricks, BOOMI, Tableau, and Salesforce. Experience with supporting multiple environments (Dev/QA/Staging/Prod) and aligning with engineering development teams and best practices. Preferred Skills Experience leading DevOps or Cloud Engineers, System Engineers and System Administrators. Comfortable working in a fast-paced, production-support environment with flexible hours as needed. Strong communication and collaboration skills across distributed teams. Ability to work independently and provide knowledge transfer to internal teams. Effective time management, prioritization, and organizational skills. Exceptional attention to detail, strong work ethic, and excellent analytical and problem-solving abilities. Experience leading teams responsible for development and deployment of automated tools, systems, and services across multiple technological domains. Strong understanding of AWS account structure best practices, networking, and VPC configurations. Advanced knowledge of infrastructure components including networking, cloud services, orchestration tools, containerization, compute, and storage systems. Experience with version-controlled Infrastructure as Code (IaC) tools and practices. Understanding of Kubernetes and container orchestration technologies. Familiarity with industry compliance and security frameworks such as HIPAA, SOC 2 and HITRUST. Pay range and compensation package Pay Range: $120,000 - $160,000/yr and eligible for a 10% annual bonus. Health & Medical Benefits, 401K, Employee Assistance Program, and Sick Time