Account Manager/Lead Account Manager

Veolia Group is a global leader in environmental services, operating across all five continents with
nearly 218,000 employees. Specializing in water, energy, and waste management. Veolia Group
designs and implements innovative solutions for decarbonization, depollution, and resource
regeneration, supporting communities and industries in their ecological transformation.

Within this framework, Veolia’s Water Technology Business brings together a dedicated team of
experienced professionals committed to tackling the world’s most complex challenges related to water
scarcity, quality, productivity, and energy. Together, we pursue a shared mission to create a more sustainable future.

Job Description

We’re seeking a seasoned Lead Account Manager in CSM to work closely with customers across diverse industries while providing leadership and mentorship to junior team members.

You’ll be more than a sales professional – you’ll be a trusted technical advisor, strategic leader, and mentor who develops deep customer relationships while delivering creative solutions that improve energy and water sustainability, optimize profitability, and enhance asset protection. This role combines direct account responsibility with team leadership through mentorship and guidance.

What You’ll Do

Technical Innovation: Analyze, build, and optimize chemical treatment programs for Cooling Water, Boiler Water, Wastewater, Memchem, and Process Applications while guiding junior team members in technical excellence

Strategic Communication: Conduct sample testing and deliver Technical Service Reports that analyze customer data, interpret results, and recommend improvement initiatives to enhance customer operations

Value Creation: Execute our Account Management Excellence Program including Service Plans, Value Generation Plans, and Business Reviews to demonstrate measurable customer value

Leadership & Mentorship: Lead by example and provide active mentorship to Account Representatives and Account Managers, sharing expertise and best practices

Team Development: Guide junior team members through dotted-line reporting relationships, fostering their professional growth and commercial skills

Revenue Excellence: Consistently achieve and exceed annual revenue targets while managing margin reviews, price escalations, and complex commercial negotiations

Strategic Selling: Follow and teach strategic selling processes, advanced prospecting techniques, and sophisticated negotiation strategies

Business Development: Maintain a robust sales funnel and secure new, recurring, profitable business opportunities for consistent year-over-year growth

Sustainability Leadership: Plan and communicate Veolia's Value Generation Plans through projects that drive water & energy sustainability and improve asset protection

Safety Excellence: Work safely at all times, following all EHS policies and procedures while promoting safety culture within the team

Qualifications

Education & Experience:

Bachelor's Degree, or equivalent, in Biology, Chemistry, Environmental Science or Engineering/Technologist (Chemical, Industrial, or Mechanical), preferred. Or minimum 15+ years of direct experience in the field and water treatment industry will also qualify, high school education is required.

10+ years of experience within water and process treatment industry

Proven track record of consistently achieving and exceeding sales targets

Demonstrated experience in strategic selling, prospecting, and negotiation

Experience with consultative selling and technical solution development

Leadership or mentorship experience preferred

A full valid driver's license and willingness to travel (a learner’s permit or G1/G2 class will not qualify).

Key Characteristics:

Technical curiosity and superior problem-solving skills

Sample analysis and testing while demonstrating mechanical and electrical aptitude for small-scale equipment and instrumentation &l