Client/Customer Support Rep
7 days ago
Santa Clara CA, Santa Clara County, CA; California, United States
Calzedonia
Full-time
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Falconeri Client Advisor FT at its Westfield Valley Fair Mall, CA
- F534 Location Salary Range $29.00
- $34.00 Hourly Level Experienced Position Type Full Time Category Retail Falconeri, founded in 2000 and part of ONIVERSE Group since 2009, is an Italian brand specializing in the creation of extraordinary quality cashmere knitwear for men and women. From the pastures of Mongolia to the stores, Falconeri selects the best raw material, removing any middlemen, caring deeply about every detail, including people and environment. Known for its craftsmanship and use of fine natural yarns, Falconeri's style is characterized by clean, minimalist designs that highlight the simplicity of luxury, focusing on long-lasting garments and attention to detail. The brand has expanded internationally, with numerous stand-alone stores and a strong online presence. Be responsible for capturing customers' information using multiple means to communicate, utilizing phone and written follow-up contact Achieve and exceed personal sales and productivity goals agreed upon with your Store Manager Utilize your fashion expertise to inspire others and build collaborative partnerships in a team-focused environment Supporting managers in maintaining the visual and housekeeping standards of the store Store Cleanliness: at our stores, we take great pride in providing our customers with a clean and well-maintained shopping environment. This includes the cleanliness and organization of the store: including but not limited to the salesfloor, fitting rooms, cash desk area, and backroom areas. High School graduate or equivalent Minimum 3+ years of experience in customer service and contemporary or luxury retail industry Excellent verbal, written communication and sales skills, with a strong customer service orientation Ability to work a flexible schedule, including holidays and weekends Additional language proficiency may be preferred or required depending on the customer base of store location. Language Skills (Essential Function): This position requires proficiency in Chinese. A significant portion of customers interactions that prefer to speak in Chinese, including but not limited to assistance with purchases, explaining product details, and ensuring a positive shopping experience. Hourly plus monthly commissions ~ Health Benefits, including Medical, Dental and Vision ~Pre-Tax commuter benefits for transit and parking ~ Sign on Bonus ~ Referral bonus ~
- F534 Location Salary Range $29.00
- $34.00 Hourly Level Experienced Position Type Full Time Category Retail Falconeri, founded in 2000 and part of ONIVERSE Group since 2009, is an Italian brand specializing in the creation of extraordinary quality cashmere knitwear for men and women. From the pastures of Mongolia to the stores, Falconeri selects the best raw material, removing any middlemen, caring deeply about every detail, including people and environment. Known for its craftsmanship and use of fine natural yarns, Falconeri's style is characterized by clean, minimalist designs that highlight the simplicity of luxury, focusing on long-lasting garments and attention to detail. The brand has expanded internationally, with numerous stand-alone stores and a strong online presence. Be responsible for capturing customers' information using multiple means to communicate, utilizing phone and written follow-up contact Achieve and exceed personal sales and productivity goals agreed upon with your Store Manager Utilize your fashion expertise to inspire others and build collaborative partnerships in a team-focused environment Supporting managers in maintaining the visual and housekeeping standards of the store Store Cleanliness: at our stores, we take great pride in providing our customers with a clean and well-maintained shopping environment. This includes the cleanliness and organization of the store: including but not limited to the salesfloor, fitting rooms, cash desk area, and backroom areas. High School graduate or equivalent Minimum 3+ years of experience in customer service and contemporary or luxury retail industry Excellent verbal, written communication and sales skills, with a strong customer service orientation Ability to work a flexible schedule, including holidays and weekends Additional language proficiency may be preferred or required depending on the customer base of store location. Language Skills (Essential Function): This position requires proficiency in Chinese. A significant portion of customers interactions that prefer to speak in Chinese, including but not limited to assistance with purchases, explaining product details, and ensuring a positive shopping experience. Hourly plus monthly commissions ~ Health Benefits, including Medical, Dental and Vision ~Pre-Tax commuter benefits for transit and parking ~ Sign on Bonus ~ Referral bonus ~