Pier Agent

2 weeks ago

San Pedro CA, United States SMS International Shore Operations Full time

Hiring Events will begin in July 2024
Please ensure you read the below overview and requirements for this employment opportunity completely.
Basic Purpose:
This is a fast paced, high energy position requiring a enthusiastic, efficient and professional image. Agents working for SMS International Shore Operations US, Inc., direct and assist cruise guests in all aspects of shore-side operations as assigned. This position may include, but is not limited to meeting and greeting guests, computerized pier check-in along with assisting airport and hotel guest with transfers to and from the port.
Job Duties & Responsibilities:
• Guides the flow of traffic throughout the terminal, including: secure areas, walkways, check-in areas, gangways and elevators/escalators and direct guests accordingly.
• Answers general questions in an accurate and pleasant manner and provides pertinent information regarding boarding and sailing; takes the initiative to assist guests.
• Escorts guests requiring wheelchair assistance throughout the terminal during embarkation and debarkation.
• Assists guests with locating luggage and completing lost luggage forms, when necessary.
• Reviews and verifies validity of all travel documents presented by guests for check-in.
• Inputs guest travel information using the registration system and checks in each guest upon arrival. Ensures required information is accurately processed and/or paperwork is completed.
• Provides guests with stateroom keys and pertinent boarding information, according to department manual and training.
• Performs other job related duties as assigned.
Education:
• High School Diploma or equivalent.
Experience:
• Minimum of one-year experience in a customer service/logistics environment, preferably in the travel industry.
Knowledge, Skills & Abilities:
• Demonstrated ability to communicate in English, sufficient to provide information and answer general questions.
• Knowledge of, or ability to learn practical computer skills to accurately register guests and navigate screens to perform computer based functions.
• Good organizational and customer service skills.
• Ability to work effectively in a multi-tasked, fast-paced environment in front of large groups.
• Required to be available on weekends, after hours, and on short notice, as requested by management.
Work Conditions/ Physical Demands:
• Position includes frequent standing, walking, lifting, pushing and pulling for up to 6 hour increments on average.
• Ability to safely maneuver wheelchairs; includes pushing and pulling guests on wheelchairs through all terminal areas and up and down ramps.
• Ability to physically transfer or assist passengers in/out of wheelchair, whose weight is approximately 100-300 lbs.
• Ability to stoop, kneel, bend, crouch, lift or carry.
• Position is exposed to indoor/outdoor work environment at piers and terminal locations under varying weather conditions.
• Flexibility to work hours ranging from 5:00am - 4:00pm or until ships departures; includes weekdays, weekends and holidays in various ports as assigned. xrczosw
• Must have the ability to perform the essential functions of the job with or without reasonable accommodation.

  • Pier Agent

    1 week ago

    San Pedro, United States Metro Shore Services, LLC Full time

    Pier Agents are responsible for greeting and assisting guests both inside and outside the cruise terminals. There are various positions within the terminal that they may be asked to perform to include check-in and directional capacities.Our Pier Agents strive to exceed guest expectation by delivering a smooth experience through the Cruise terminal while...

  • Pier Agent

    2 weeks ago

    San Pedro, United States SMS International Shore Operations Full time

    Hiring Events will begin in July 2024Please ensure you read the below overview and requirements for this employment opportunity completely.Basic Purpose: This is a fast paced, high energy position requiring a enthusiastic, efficient and professional image. Agents working for SMS International Shore Operations US, Inc., direct and assist cruise guests in all...

  • Housekeeper - Seasonal

    1 week ago

    San Francisco, California, United States PIER 39 Full time $103,520 - $137,120 per year

    Company DescriptionCome join the team that makes PIER 39 one of San Francisco's favorite attractions.We have a diverse team that cares for San Francisco's renowned PIER 39 property. As our Housekeeper, you will help maintain and enhance the PIER 39 property for locals and visitors from around the globe.We want you to bring your housekeeping abilities to help...

  • Front Desk Agent

    4 weeks ago

    San Francisco, United States Hotel Zephyr Fisherman's Wharf, San Francisco Full time

    Front Desk Agent Join to apply for the Front Desk Agent role at Hotel Zephyr Fisherman's Wharf, San Francisco We’re on the lookout for a Front Desk Agent who brings the energy, creativity, and genuine hospitality that makes Zephyr shine. Responsibilities Welcoming guests and creating memorable first impressions. Handling check-ins, check-outs,...

  • Airline Baggage Service Agent in SFO Airport

    4 weeks ago

    San Francisco, United States Hallmark Aviation Full time

    Airline Baggage Service Agent in SFO AirportCustomer ServiceSan Francisco, CAFull-Time/RegularProficient in all Baggage Service related functionalityIn depth knowledge of WorldTracer (W/T) to include creating, amending, and closing AHL, DPR, OHD filesPerforms daily proactive/reactive communication with passengersClear expedited and left behind baggage...

  • Meet & Greet Agent

    2 weeks ago

    San Diego, CA, United States SMS International Shore Operations Full time

    Now hiring for 2025/2026 season!Perfect position to earn extra income for retirees, students or just locals who would enjoy welcoming cruise guests to the Port of San Diego. Benefits Provided: Fun servicing Norwegian Cruise Line Part Time position Weekend availability is required! Pay rate of $20.00 per hour Strong computer/tablet skills preferred Basic...

  • Meet & Greet Agent

    3 days ago

    San Diego, CA, United States SMS International Shore Operations Full time

    Now hiring for 2025/2026 season!Perfect position to earn extra income for retirees, students or just locals who would enjoy welcoming cruise guests to the Port of San Diego. Benefits Provided: Fun servicing Norwegian Cruise Line Part Time position Weekend availability is required! Pay rate of $20.00 per hour Strong computer/tablet skills preferred Basic...

  • Meet & Greet Agent

    7 days ago

    San Diego, CA, United States SMS International Shore Operations Full time

    Now hiring for 2025/2026 season!Perfect position to earn extra income for retirees, students or just locals who would enjoy welcoming cruise guests to the Port of San Diego. Benefits Provided: Fun servicing Norwegian Cruise Line Part Time position Weekend availability is required! Pay rate of $20.00 per hour Strong computer/tablet skills preferred Basic...

  • Meet & Greet Agent

    2 weeks ago

    San Diego, California, United States SMS INTERNATIONAL SHORE OPERATIONS INC Full time

    Now hiring for 2025/2026 season Perfect position to earn extra income for retirees, students or just locals who would enjoy welcoming cruise guests to the Port of San Diego.  Benefits Provided:Fun servicing Norwegian Cruise LinePart Time positionWeekend availability is requiredPay rate of $20.00 per hourStrong computer/tablet skills preferred Basic...

  • Communications Agent

    2 weeks ago

    San Francisco, United States Four Seasons Hotels and Resorts Full time

    Communications Agent - San Francisco at Embarcadero Join to apply for the Communications Agent - San Francisco at Embarcadero role at Four Seasons Hotels and Resorts Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return....