Service Operations Manager

Our Service Managers are responsible for overseeing service function(s) including but not limited to providing quality service to all customers and successfully meets and/or exceeds production goals, managing service call backs, customer satisfaction and cost control (inventory). Our Service Manager are responsible to assist in the recruiting, hiring, and training Service Professionals, monitor production goals, provide tailored coaching and action plans to motivate team members, conduct branch meetings, provide in-the-field leadership, and ensure that the customers receive exceptional customer service and have positive experiences with every interaction. The information below covers the role requirements, expected candidate experience, and accompanying qualifications. Your Rewards 8 Company-paid Holidays (Full-Time Only)10 Days of Paid-Time Off (Full-Time Only) Company-Paid group life insurance, Short-Term & Long-Term Disability (Full-Time Only) Medical, Dental, and Vision plans (Full-Time Only) Retirement Plans with Company match including 401k up to 5% Employee Assistance Programs Your Responsibilities Providing direction and assigning tasks to service staff in their functional areas ensuring compliance, proper training, adherence to company policies, and safety. Managing daily and monthly production goals. Listening and responding to customer complaints and working with Rocket employees to resolve issues/concerns. Conducting routine check-ins of service Rocket employees and following up on customer complaints. No less than 60% of working hours will be spent providing in-the-field leadership by riding with production staff to personally inspect jobs, assess progress, ensure compliance and proper techniques, increase management-level presence with customers, and provide additional support to Rocket employees. Assisting in the recruiting, hiring, onboarding, and training of production technicians. Partnering with branch manager to address Rocket employee's relation issues including performance, attendance, etc. Maintaining and approving Rocketeer timecards through payroll system. Assisting Branch Manager in maintaining proper inventory of pest control, termite, lawn, and related products and issue to Service Professionals as appropriate. Adhering to company pricing and sales guidelines. Maintaining fleet including vehicle inspections, accident procedures, coordinating service. Providing excellent communication and customer service skills to build trust and create positive customer experience. Reading and understanding product/PPE labels accurately to ensure that they are properly applied, stored, and disposed of in compliance with State and Federal laws. Adhering and abiding by all driving laws/company policies when operating company vehicles. Complying with all State and Federal regulations. Managing company credit card(s), and expense reports. Complying with all company policies, procedures, and guidelines. Our Requirements High School diploma or equivalent. Must have valid driver license and be 21 years of age. Must have the ability to walk, climb, stoop, reach, crawl, crouch, kneel, push, pull and lift a minimum of 50lbs or more. Must have excellent written and verbal communication, with particular emphasis during telephone calls, follow-ups, and in-person correspondence. Ability to calculate basic math. Working in a constant state of alertness and safe manner. This is a safety-sensitive position; where a momentary lapse of concentration can result in serious injury, death, environmental consequences, or data breach. Must be able to work Saturdays. Must be able to pass a seven-year criminal background check. Must be able to pass substance abuse testing. Must be able to pass a three-year motor vehicle report and meet minimum eligibility requirements criteria of insurance carrier. Rocket Pest is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or reasonable accommodation due to a disability during the application or the recruiting process, please let our recruitment team know. Benefits/perks listed above may vary depending on the nature of your employment with Rocket Pest. The wage range for this role considers the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable geographic differential associated with the location at which the position may be filled. At Rocket Pest, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.