Customer Success Manager

Customer Success Manager Remote: This is a remote position requiring up to 50% travel. Candidates must reside in a Midwestern state and be willing to travel as needed. The Customer Success Manager is responsible for client satisfaction and success. By interacting with assigned dealerships the Customer Success Manager will understand the business needs of the customer in order to assist with driving the CDK solution value. They will strive to maximize adoption and utilization of CDK products, help our customers achieve value, driving client engagement and minimizing churn. The customer success manager will also be responsible for identifying and nurturing additional revenue opportunities in partnership with sales. Fields questions and direct clients to appropriate support resources. Assists clients with defining their strategy around CDK solutions: working with customers to ensure they understand CDK's products and how best to utilize them for their individual needs and goals Maintains pre-established relationships with dealership management. Assesses dealership risk factors, identifies risk mitigation strategies to ensure continued success of CDK applications and new layered application opportunities Identifies opportunities, creating a plan for addressing training needs for dealership staff. Partners with Sales to become a key asset in helping grow the CDK business with the client Successfully identifies and implements strategies for retaining "at risk" clients Utilizes Totango to document valued-added conversations & engagements with dealer partners Minimum 4 years of client services, marketing or sales experience. B2B or outside sales or account management in a similar industry. Ability to work and influence across all levels of the dealership Knowledge of CDK applications and familiarity with automotive industry In-depth knowledge of variable dealership operations or in training dealer staff on software applications and process Experience with SalesForce Ability to work as a team member with limited supervision Time management and completion of tasks to a definite deadline Ability to travel to client site Familiarity with CDK's org structure, solutions, implementation and service models Experience using a CX platform Some automotive knowledge (Areas of the dealership and Dealer workflows) high school diploma 3+ years of retail automotive experience preferred Compensation: $70,000
- $75,000 + bonus The total compensation package for this position may also include annual performance bonus, benefits and/or other applicable incentive compensation plans.

We offer
Medical, dental, and vision benefits in addition to: ~ Tuition Reimbursement At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law. Applicants must be legally authorized to work in the United States without the need for current or future employment-based visa sponsorship. The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.